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Member Service Center Representative

1 month ago

Napa, California, United States Redwood Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Center Representative to join our team at Redwood Credit Union. As a key member of our service team, you will be responsible for providing exceptional service to our members, answering phone calls, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Resolve member issues and concerns in a fair and efficient manner.
  • Process transactions and perform various administrative tasks.
  • Provide excellent customer service and ensure member satisfaction.
  • Meet or exceed performance standards and goals.
Requirements
  • High school diploma or equivalent required.
  • 2+ years of call center or customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet performance standards.
  • Knowledge of financial services and products a plus.
Why Work for Redwood Credit Union?

At Redwood Credit Union, we are committed to providing our members with exceptional service and support. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.