Customer Service Representative
2 weeks ago
The Call Center Representative is a key member of our team, responsible for providing exceptional customer service to our patients. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of accuracy in data entry and record-keeping.
Key Responsibilities- Greets patients in person or on the phone and provides a positive customer service experience
- Maintains a safe and clean reception area, adhering to procedures, rules, and regulations
- Documents and communicates actions, irregularities, and continuing needs to ensure continuity among work teams
- Schedules appointments, captures patient demographic information, and updates electronic health records
- Verifies insurance eligibility, collects co-pays, and reconciles monies with day sheet detail reports
- Provides assistance to patients with form completion and ensures required forms are signed and completed
- Follows managed care procedures to obtain authorization for services and reduce denials
- High School Diploma or General Education Degree required
- Bilingual (English/Spanish) written and verbal skills required
- Entry-level position; one year of experience in a healthcare setting preferred
- Strong analytical and problem-solving skills, attention to detail, and ability to work in a fast-paced environment
- CPR certification required; data entry skills, Microsoft Office, and Electronic Health Record system preferred
- Medical, Dental, Vision Coverage
- PTO (Vacation & Sick)
- Paid Holidays + 1 Float Holiday
- 4% Employer Match for 403(b) retirement plan
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees
- Life & Accidental Insurance Coverage
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
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