Customer Service Representative

2 weeks ago


Napa, California, United States OLE Health Full time
Job Summary

The Call Center Representative is a key member of our team, responsible for providing exceptional customer service to our patients. This role requires a strong ability to multitask, work in a fast-paced environment, and maintain a high level of accuracy in data entry and record-keeping.

Key Responsibilities
  • Greets patients in person or on the phone and provides a positive customer service experience
  • Maintains a safe and clean reception area, adhering to procedures, rules, and regulations
  • Documents and communicates actions, irregularities, and continuing needs to ensure continuity among work teams
  • Schedules appointments, captures patient demographic information, and updates electronic health records
  • Verifies insurance eligibility, collects co-pays, and reconciles monies with day sheet detail reports
  • Provides assistance to patients with form completion and ensures required forms are signed and completed
  • Follows managed care procedures to obtain authorization for services and reduce denials
Requirements
  • High School Diploma or General Education Degree required
  • Bilingual (English/Spanish) written and verbal skills required
  • Entry-level position; one year of experience in a healthcare setting preferred
  • Strong analytical and problem-solving skills, attention to detail, and ability to work in a fast-paced environment
  • CPR certification required; data entry skills, Microsoft Office, and Electronic Health Record system preferred
Benefits
  • Medical, Dental, Vision Coverage
  • PTO (Vacation & Sick)
  • Paid Holidays + 1 Float Holiday
  • 4% Employer Match for 403(b) retirement plan
  • Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees
  • Life & Accidental Insurance Coverage
  • Employer contribution for Health Savings Account
  • Flexible Spending Account (FSA) and Limited FSA Options


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