Contact Center Representative

7 days ago

Buffalo, New York, United States Northwest LLC Full time
About the Role

We are seeking a highly skilled Contact Center Specialist to join our team at Northwest LLC. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance as required.

Key Responsibilities
  • Meet productivity standards and complete work in a timely manner
  • Ensure compliance with scheduling requirements and attendance standards
  • Maintain client and Northwest confidentiality
  • Meet service level standards
  • Achieve Contact Center performance standards
  • Serve as a Contact Center orientation trainer
  • Identify and resolve customer problems in an efficient manner
  • Gather and analyze information skillfully and develop alternative solutions
  • Manage difficult or emotional customer situations
  • Respond promptly to customer needs
  • Respond to requests and meet commitments
  • Speak clearly and persuasively in positive or negative situations
  • Educate clients on the benefits of Northwest products and services
  • Approach others in a tactful manner and reacting well under pressure
  • Demonstrate accuracy and thoroughness
  • Look for ways to improve and promote quality
  • Demonstrate excellent listening and interpretative skills
  • Demonstrate the ability to establish collaborative customer relationships in a fast-paced environment
  • Aim to resolve customer inquiries utilizing a First Call Resolution approach
  • Appropriate use of established call policies and procedures and scripts
  • Provide support of Northwest technical products and services
  • Ability to troubleshoot online access issues
  • Make all outbound calls as delivered and instructed in an efficient manner
  • Document results as instructed
  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment
Requirements
  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of Northwest products and services
  • Knowledge of computer, mobile app, and bill pay systems
  • Knowledge and proficiency of debit and credit card systems
  • Knowledge of Northwest's automated system
Qualifications
  • High School Diploma or Equivalent preferred
  • Associate Degree in Related Subject preferred
Compensation

The pay range for this position is generally $16.00 to $17.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

#LI-RM1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Bilingual Contact Center Manager

    2 weeks ago

    Buffalo, New York, United States M&T Bank Full time

    Contact Center Supervisor - BilingualThis position is the first level of management within the Contact Center. Directing the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercising leadership skills to ensure efficient operations and high-quality...

  • Associate Operations Manager

    2 weeks ago

    Buffalo, New York, United States Continental Finance Company Full time

    Job Title: Associate Operations Manager - Contact Center Vendor ManagementAre you a detail-oriented and organized individual with a passion for process improvement? Do you have experience in contact center operations and vendor management? We are seeking an Associate Operations Manager to join our team at Continental Finance Company.Job Summary:The Associate...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States European Wax Center Full time

    We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative at European Wax Center. As a key member of our team, you will be responsible for providing exceptional phone experiences for our guests, ensuring their needs are met and exceeded.About the RoleThis position requires a strong ability to communicate...

  • Customer Service Representative

    4 days ago

    Buffalo, New York, United States AAA of Western & Central NY Full time

    Job Title: Member Service RepresentativeWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at AAA Western & Central New York. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting AAA products and services, and driving sales growth.Key...

  • Patient Contact Specialist

    2 weeks ago

    Buffalo, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full time

    Job DetailsJob Location: Excelsior Orthopaedics Remote Work - Amherst, NYPosition Type: Full TimeEducation Level: High SchoolSalary Range: $29.70 HourlyTravel Percentage: NoneJob Shift: DayJob SummaryThe Patient Contact Center at Excelsior Orthopaedics Group is responsible for answering and routing all incoming calls. As a Patient Contact Specialist, you...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Paddock Chevrolet Full time

    {"title": "Customer Service Representative", "description": "Deliver Exceptional Customer ServiceAt Paddock Chevrolet, we're committed to making every customer a customer for life. We're looking for a talented Customer Service Representative to join our team and help us achieve this goal.Key Responsibilities:Handle incoming and outgoing phone calls and...

  • Patient Service Representative

    3 weeks ago

    Buffalo, New York, United States Neighborhood Health Center - WNY Full time

    About the RoleWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Neighborhood Health Center - WNY. As a key member of our front desk team, you will play a critical role in ensuring the smooth operation of our healthcare services.ResponsibilitiesAssist with open and closing procedures to maintain a...

  • Director of Customer Contact Innovation

    3 weeks ago

    Buffalo, New York, United States M&T Bank Full time

    Job Title: Continuous Improvement and Strategic Innovation LeaderM&T Bank Corporation is a leading financial institution committed to fair, competitive, and market-informed pay for our employees. We are seeking a highly skilled and experienced professional to lead our continuous improvement and strategic innovation efforts in our M&T contact center.Key...

  • Customer Service Representative

    4 days ago

    Buffalo, New York, United States Community Health Center of Buffalo Full time

    Job SummaryAs a Call Center Representative at the Community Health Center of Buffalo, you will play a vital role in ensuring a satisfactory customer experience. Your primary focus will be on completing clinical and administrative support functions that contribute to the success of our organization.Key ResponsibilitiesMaintain the integrity of the Health...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States European Wax Center Full time

    We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our European Wax Center team, you will be responsible for providing exceptional phone experiences for our guests, booking reservations, confirming appointments, and handling guest concerns with professionalism and poise.Key...

  • Account Representative

    1 week ago

    Buffalo, New York, United States Sonwil Distribution Center Inc Full time

    Job DescriptionAt Sonwil Distribution Center Inc, we are seeking a highly skilled and detail-oriented Account Representative to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of customer orders and providing exceptional customer service.Key ResponsibilitiesManage customer relationships and...

  • Bilingual Spanish Call Center Representative

    4 days ago

    Buffalo, New York, United States Continental Service Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Bilingual Spanish Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for managing and collecting delinquent accounts in a professional and courteous manner.Key ResponsibilitiesObtain information from consumers to determine their current...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Community Health Center of Buffalo Full time

    Job Summary: The Customer Service Representative plays a vital role in delivering exceptional patient care and ensuring a positive experience. This individual must possess excellent communication skills to effectively interact with patients and address their needs. The primary function of the Customer Service Representative is to complete administrative and...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Northwest LLC Full time

    {"title": "Customer Service Representative", "content": "Job SummaryNorthwest LLC is seeking a highly skilled Customer Service Representative to join our Contact Center team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing multiple customer databases, and providing technical assistance...

  • Mortgage Service Representative

    3 weeks ago

    Buffalo, New York, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled Mortgage Service Representative to join our team at M&T Bank. As a key member of our Contact Center, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate...

  • Bilingual Spanish Call Center Representative

    3 weeks ago

    Buffalo, New York, United States ConServe Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Spanish Call Center Representative to join our team at ConServe. As a key member of our customer service team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. If you are a customer-focused, team player with excellent...

  • Bilingual Spanish Call Center Representative

    2 weeks ago

    Buffalo, New York, United States Continental Service Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Bilingual Spanish Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for managing and collecting delinquent accounts in a professional and courteous manner.Key ResponsibilitiesObtain information from consumers to determine their...

  • Patient Access Coordinator

    4 weeks ago

    Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full time

    Job Summary:Roswell Park Comprehensive Cancer Center is seeking a skilled Patient Access Representative or Patient Access Representative Trainee to join our team. As a Patient Access Representative, you will be responsible for ensuring the effective entry of patients into our cancer center, coordinating access-related activities, and providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Northwest Bank Full time

    About the RoleWe are seeking a highly skilled and customer-focused Contact Center Specialist to join our team at Northwest Bank. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to clients, utilizing multiple customer databases, and providing technical assistance as required.Key ResponsibilitiesMeet...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Northwest Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Specialist to join our team at Northwest Bank. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to clients, utilizing multiple customer databases, and providing technical assistance as required.Key ResponsibilitiesMeet productivity...