Customer Service Representative

4 days ago


Buffalo, New York, United States Community Health Center of Buffalo Full time
Job Summary

As a Call Center Representative at the Community Health Center of Buffalo, you will play a vital role in ensuring a satisfactory customer experience. Your primary focus will be on completing clinical and administrative support functions that contribute to the success of our organization.

Key Responsibilities
  • Maintain the integrity of the Health Information Record by obtaining and verifying accurate information.
  • Provide exceptional customer service to patients and families, addressing their concerns and resolving issues in a timely and professional manner.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of care.
  • Participate in ongoing training and education to stay up-to-date on the latest healthcare technologies and best practices.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and familiarity with healthcare software.


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