Patient Care Coordinator
1 week ago
At ENT Partners, we are seeking a highly skilled and organized Patient Care Coordinator to join our team. As a key member of our care team, you will be responsible for welcoming patients, coordinating check-in and check-out, and ensuring all follow-up care is scheduled before patients exit our office.
Key Responsibilities:- Register and schedule patients for various appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
- Ensure accurate data entry of patient information and verify insurance details through our EMR system.
- Courteously collect outstanding balances and copayments in advance of patient appointments.
- Respond promptly to patient and provider inquiries via telephone, web, SMS, and EHR systems.
- Provide knowledgeable responses to patients, patient family members, providers, and team members in a courteous and professional manner.
- Assist with group administrative tasks, including sorting faxes, verifying virtually scheduled appointments, and monitoring tasks assigned internally.
- High school diploma or equivalent required.
- Ability to work within an EMR database and navigate through a Windows environment required.
- Must be able to type a minimum of 30 words per minute with 90% or greater accuracy.
- 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist.
- Experience working in a Sleep or ENT Specialist Office.
- Competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401(k) plan with a match, vacation time, and weekends and major holidays off.
- A drug-free environment and an Equal Opportunity Employer.
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