Fertility Patient Care Coordinator

2 weeks ago

Chicago, Illinois, United States Pinnacle Fertility Full time
About Pinnacle Fertility

Pinnacle Fertility is a leading fertility care platform that supports a network of high-performing fertility clinics nationwide. Our mission is to fulfill dreams by building families, and we achieve this through innovative technology, compassionate patient care, and comprehensive fertility treatment services.

Job Summary

We are seeking a Patient Navigator to join our dedicated team at the Institute for Human Reproduction in Downtown Chicago, IL. As a Patient Navigator, you will be the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.

Responsibilities
  • Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
  • Assist patients with understanding their medical care, insurance coverage, and available financial resources.
  • Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
  • Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
  • Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
  • Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
  • Educate patients on treatment protocols, self-care strategies, and medication usage.
  • Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
  • Advocate for patients' needs and help resolve any issues or barriers to care.
Requirements
  • Bachelor's degree in healthcare, social work, or a related field preferred or a Certified Medical Assistant Certification (CMA).
  • Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Empathetic, patient-focused, and able to work collaboratively in a multidisciplinary team.
Compensation and Benefits

The compensation range for this position is between $24.00 and $26.00 per hour. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity and Inclusivity

At Pinnacle Fertility, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all.

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