Crisis Line Support Specialist

1 week ago


Seattle, Washington, United States Crisis Connections Full time
Company Overview

Crisis Connections is a leading organization in the field of crisis support services. Our mission is to provide accessible and compassionate support to individuals in need.

Salary

The estimated salary for this position is $27,550 per year, based on a 37.5 hour workweek and a pay rate of $25.50 per hour with a $2 per hour shift differential.

Job Description

This role involves assisting crisis line volunteers and callers by screening, assessing, and connecting them to the appropriate level of support. The ideal candidate will have excellent verbal and written skills, be able to gather information from callers, and demonstrate evidence of ability to work effectively within a team.

Required Skills and Qualifications
  • Degree in Social Services or relevant work experience
  • Excellent verbal and written communication skills
  • Evidence of ability to work effectively within a team
  • Experience working in a call center environment
Benefits

Crisis Connections offers an array of benefits to support the well-being of our employees. These include:

  • Excellent medical, dental, and vision coverage
  • Annual wage increases
  • Generous Paid Time Off and 12 Paid Holidays
  • Discount on ORCA transit pass
  • Free Parking and Flexible Schedules
  • Growth opportunities
  • Self-care tools and weekly check-ins with your supervisor
Training Requirements

New hires are expected to attend 3 training shifts per week onsite and complete online modules and shadowing shifts before starting their scheduled shifts. The Training Coordinator will provide follow-up and additional information during the New Hire Orientation.



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