Leasing Consultant

4 days ago

Vancouver, Washington, United States Axis Residential, LLC Full time
Job Title: Leasing Consultant

Axis Residential, LLC is seeking a highly motivated and customer-focused Leasing Consultant to join our team. As a Leasing Consultant, you will be responsible for building strong relationships with prospective and current residents, providing exceptional customer service, and ensuring the highest level of occupancy in our community.

Key Responsibilities:
  • Practice professional and relational leasing techniques to connect with prospective residents through phone calls, emails, walk-ins, and appointments.
  • Listen with intent to gather information from prospective residents and design an individualized experience for each tour that will best fit their needs.
  • Provide meaningful and targeted follow-ups to potential residents.
  • Maintain a community culture focused on enhancing our residents' way of life while providing excellent customer service and a supportive home environment.
  • Show available apartments with prospective residents and conduct move-in orientations with new residents.
  • Support community by participating in resident-led events and activities; keep accurate records of resident/property activities.
  • Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
  • Collaborate with Marketing and Sales to understand current marketing and sales programs while also keeping an active gauge on local competition and market conditions.
  • Observe the condition of the grounds, buildings, and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director.
  • Comply with all company policies and procedures.
  • Comply with all Fair Housing laws.
Requirements:
  • Must be a team player who takes a 'we' over 'me' approach to building and sustaining relationships with others.
  • Must be determined, ambitious, and self-motivated.
  • Excellent customer service and interpersonal skills.
  • Preferred experience in residential property management, retail, sales, or customer service.
  • Excellent communication skills; must be proficient in speaking, reading, and writing in English.
  • Strong computer skills, including MS Office, Google-Suite, property management software (i.e., Yardi, On-Site), and CRM solutions.
  • Willingness to work evenings and weekends as necessary.
  • High School diploma or equivalency certificate.
  • Valid driver's license and insured, operable vehicle.
Benefits:
  • Competitive pay, $23 - $25 per hour (based on experience).
  • Bonus incentive.
  • Annual performance review with potential merit increase.
  • Full benefits package: Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
  • 401(k) with Safe Harbor contribution.
  • Vacation, Sick, and Holiday Pay.

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