FMS Operations Support Specialist

2 weeks ago


New Cumberland, Pennsylvania, United States PROJECTXYZ Full time
FMS Operations Support Specialist

Company: PROJECTXYZ

Location: New Cumberland, PA

Position Overview:
PROJECTXYZ is seeking a dedicated professional to join our team as an FMS Operations Support Specialist. This role is essential in providing support to our Repair and Return (R&R) Team, ensuring seamless operations and exceptional service delivery.

Key Responsibilities:
1. Collaborate with various stakeholders including SAMDs, CPM, CCM, and vendor contacts to facilitate R&R processes.
2. Develop, coordinate, and monitor assigned projects in alignment with established guidelines and regulations.
3. Identify potential issues and work collaboratively to devise solutions that prevent disruptions in customer support.
4. Maintain comprehensive records of customer interactions and provide real-time updates on repair statuses.
5. Oversee the R&R process from the acceptance of repairs to their completion and billing.
6. Ensure compliance and auditability of FMS items within the program.
7. Communicate effectively, both verbally and in writing, regarding project updates and requirements.
8. Manage repair timelines to meet or exceed performance objectives outlined in the CR&R contract.
9. Stay informed about the latest products, services, and industry trends, particularly within the DoD and Depot sectors.
10. Travel may be required as part of the role.

Qualifications:
- Active Secret level or higher government security clearance.
- A minimum of ten years of progressive experience in a related field.
- Bachelor’s degree in a relevant discipline.
- Proficiency in Microsoft Office Suite, particularly Word, PowerPoint, and Excel, including advanced Excel functionalities like Pivot Tables.
- Experience with graphic design and SharePoint.
- Adherence to company drug and alcohol policies and testing requirements.

Essential Skills:
- Strong written and verbal communication skills.
- Excellent planning and organizational abilities.
- Ability to prioritize tasks effectively.
- Proficient in problem assessment and resolution.
- Skilled in information gathering and monitoring.
- High attention to detail and accuracy.
- Flexibility and adaptability in a dynamic work environment.
- Strong teamwork capabilities and ability to manage multiple tasks simultaneously.
- Self-motivated with a commitment to professionalism and integrity.

Work Environment:
The position is primarily office-based, requiring prolonged periods of sitting and computer use. Effective communication, both verbal and written, is essential for success in this role. Occasional lifting or moving of items up to 25 pounds may be necessary.

PROJECTXYZ is an equal opportunity employer, committed to fostering an inclusive workplace. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We also provide reasonable accommodations for individuals with disabilities in accordance with applicable regulations.

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