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Client Support Specialist

2 months ago

New Cumberland, Pennsylvania, United States HR Resolutions Full time
Job Overview

Client Support Specialist

HR Resolutions is a well-established organization dedicated to providing exceptional service in the HVAC and plumbing sectors. We pride ourselves on our commitment to quality and our strong company culture, which emphasizes:

  • Exceeding expectations
  • Positive mindset
  • Transparent communication
  • Building meaningful connections
  • Accountability
  • Continuous improvement
  • Gratitude and grace

We are currently in search of a Client Support Specialist to enhance our team.

Key Responsibilities:

Onboarding New Clients:

  • Engage with new clients in accordance with our procedures, gathering essential information to set them up in our operational system.
  • Identify and accommodate any specific requirements for the client, such as invoicing preferences and operational hours.

Maintenance Agreement Management:

  • Review and manage monthly renewals, noting any changes or special requirements.
  • Ensure timely processing of non-auto-renewed agreements through consistent follow-ups.

Quotation Management:

  • Oversee the quoting process, sending updated quotes to clients and outlining the benefits of necessary repairs or replacements.
  • Coordinate with relevant personnel for processing and follow up on declined quotations.
  • Assist in scheduling client needs with appropriate team members.

Service Orders and Purchase Orders:

  • Input service call work orders according to company procedures.
  • Assess urgency and coordinate with dispatch and service teams.
  • Discuss any outstanding quotes or accounts receivable during client interactions.
  • Create and manage vendor and client purchase orders.

Client Satisfaction:

  • Maintain direct communication with clients regarding any concerns raised.
  • Collaborate with management to address client issues and enhance overall satisfaction.
  • Ensure client records are updated with any changes and schedule onsite visits to foster positive relationships.
  • Conduct satisfaction surveys and recommend improvements based on feedback.

Additional Duties:

  • Perform other office functions as assigned.

Qualifications:

  • Experience in the service industry is highly preferred.
  • Familiarity with HVAC systems is a plus but not mandatory.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Ability to work both independently and collaboratively.
  • Proficient in computer applications, including Microsoft Office Suite.
  • Commitment to providing exceptional service to both internal and external clients.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy in all tasks.
  • Decision-making capabilities when necessary.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement plans and other voluntary benefits. Additionally, we provide vacation time, sick leave, and paid holidays.

HR Resolutions is an Equal Opportunity Employer; we encourage individuals from all backgrounds to apply.