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Service Operations Supervisor

2 months ago

Champaign, Illinois, United States Bibibop Full time
Team Leader
$18/hr + tips

Position Overview:
We are looking for a skilled and passionate leader to manage the service operations in our establishment.

The successful candidate will possess a robust background in the culinary sector, outstanding leadership abilities, and a commitment to delivering top-notch customer experiences.

As a service supervisor, your role will encompass ensuring exceptional customer service, overseeing customer interactions, and upholding high standards of food service.


Key Responsibilities:

  • Oversee and coordinate restaurant functions, focusing on customer service and front-of-house activities.
  • Ensure adherence to health and safety standards.
  • Train and mentor team members on appropriate food handling practices.
  • Address customer inquiries, resolve complaints, and manage any arising issues.
  • Develop and implement strategies to enhance restaurant sales and profitability.
  • Maintain a tidy and organized dining environment.
  • Supervise cleanliness and orderliness in the dining area, including tables, counters, and service stations.
  • Respond to customer feedback and complaints in a timely and professional manner, aiming for resolution to the customer's satisfaction.
  • Manage cash handling processes, including cash register balancing and deposits.
  • Collaborate with the management team to create and execute strategies for improving guest satisfaction and boosting sales.
  • Capability to lift, pull, and/or push up to 50 lbs as needed.

Qualifications:

  • Prior experience in a supervisory or managerial capacity within the food service or hospitality sector.
  • Comprehensive knowledge of food production processes and methodologies.
  • Exceptional team leadership skills with the ability to motivate and inspire staff.
  • Proven history of delivering outstanding customer service.
  • Ability to thrive in high-pressure environments and make swift decisions.

Essential Skills:

  • Leadership: Strong leadership qualities to encourage and motivate team members towards achieving objectives.
  • Food Industry Knowledge: Extensive understanding of the food industry, including safety regulations, trends, and best practices.
  • Hospitality Expertise: Familiarity with hospitality management principles, focusing on customer service, guest satisfaction, and employee training.
  • Food Safety: Proficient in proper food handling methods to ensure compliance with safety and sanitation standards.
  • Team Development: Ability to cultivate and lead a cohesive team, providing guidance and support while fostering a positive work atmosphere.
  • Inventory Management: Skilled in inventory control systems, conducting regular stock assessments, and optimizing inventory levels.
  • Customer Relations: Strong customer service capabilities to manage inquiries, complaints, and ensure overall customer satisfaction.
We provide competitive compensation and benefits for the right candidate.

If you are a driven individual with a passion for the culinary field and possess the required skills and experience, we encourage you to consider this opportunity as a Service Leader.