Hotel Operations Manager

24 hours ago


Philadelphia, Pennsylvania, United States Homewood Suites Full time
Job Summary

The Hotel Operations Manager will oversee all aspects of hotel operations for Homewood Suites, including guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development. The ideal candidate will possess strong communication skills, both verbal and written, and demonstrate outstanding leadership.

Key Responsibilities
  • Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures.
  • Focus on improving and maintaining at minimum benchmark service scores.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Oversee staffing and development of the property executive team/department heads and line employees; supervise workforce management activities including performance reviews, discipline, and training.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Oversee the operation and execution of Homewood Suites breakfast bar 7 days a week.
  • Maintain and implement Homewood Suites Brand Standards as needed and required.
  • Create, enforce, and execute hotel business objectives and goals.
  • Handle emergency situations and other incidents.
  • Coordinate activities via instructions to department heads and supervise execution.
  • Be accountable for responsibilities of department heads in their absence.
  • Lead various internal and external meetings.
  • Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
  • Maintain adherence and promotion of Company's corporate identity.
  • Develop and maintain good working relationships with public authorities, community relations, and key contacts.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other tasks/duties as requested by management.
Requirements
  • Bachelor's degree in hospitality or related field; or, equivalent training and experience.
  • Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.
Skills and Abilities
  • Excellent communication skills.
  • Proficiency with Outlook, Word, Excel, and PowerPoint.
  • Experience with hotel operation systems.
  • Skillful in project planning and able to prioritize tasks.
  • Excellent managerial and leadership skills.
  • Proactive and results-driven.
  • Both a team player and captain (hands-on).
  • Ability to adapt vision and proven flexibility.
  • Attention to details, good organizational skills, and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Kimpton Hotel team as a Hotel Culinary Management Trainee. As a member of our culinary team, you will have the opportunity to develop your management and leadership skills, while gaining hands-on experience in the hospitality industry.Key ResponsibilitiesAttend monthly...

  • Hotel General Manager

    2 months ago


    Philadelphia, Pennsylvania, United States Hotel in Philly Suburbs Full time

    Experienced Hotel General ManagerCurrently looking for a seasoned hotel General Manager with multi branded experience. Leadership is the key for this position. Proven experience with sales, accounting, and operations with be heavily favored. Please apply only if your resume will show at least 3 years of Hotel General Manager or Assistant General Manager...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Rooftop Lounge Manager to join our team at Kimpton Hotel Philadelphia. As a key member of our hospitality team, you will be responsible for creating an exceptional dining experience for our guests.Key ResponsibilitiesLead a well-trained and knowledgeable front-of-house team to provide exceptional...


  • Philadelphia, Pennsylvania, United States Rittenhouse Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Housekeeping to lead our housekeeping team at the Rittenhouse Hotel. As the steward of our establishment's cleanliness and guest satisfaction, you will be responsible for overseeing the daily operations of the housekeeping department, ensuring cleanliness, hygiene, and orderliness in the...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    About the RoleThe Housekeeping Supervisor is a key member of our hotel's operations team, responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.Key ResponsibilitiesInspect and Coordinate Housekeeping Functions: Oversee the daily operations of housekeeping staff, ensuring that rooms are cleaned and maintained to the...


  • Philadelphia, Pennsylvania, United States Rivers Casino Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Housekeeping Operations Manager to join our team at Rivers Casino. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our hotel's housekeeping team, ensuring that our guests receive exceptional service and that our facilities are...

  • Hotel Receptionist

    1 week ago


    Philadelphia, Pennsylvania, United States Penn's View Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Penn's View Hotel.As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Guest Registration and Room Assignment: Register and assign rooms...

  • Executive Chef

    24 hours ago


    Philadelphia, Pennsylvania, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking an experienced Executive Chef to lead our hotel's kitchen operations and ensure the highest quality food and beverage experiences for our guests. As a key member of our food and beverage team, you will be responsible for managing the day-to-day operations of the kitchen, including food preparation, inventory management, and staff...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About UsKimpton Hotel Monaco Philadelphia is a boutique hotel that values human connections and strives to make people's lives better. Our founder, Bill Kimpton, initiated a new standard of hospitality that focuses on creating a warm and welcoming environment for guests and employees alike.Our CultureWe believe that our employees are the heart of our hotel,...


  • Philadelphia, Pennsylvania, United States Homewood Suites Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Hotel Manager to oversee the daily operations of our Homewood Suites hotel. The successful candidate will be responsible for ensuring exceptional guest satisfaction, maximizing revenue, and maintaining a high level of service quality.Key ResponsibilitiesLeadership and Management: Provide...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Bartender to join our team at The Bellevue Hotel. As a Bartender, you will be responsible for providing exceptional service to our guests, preparing and serving a wide range of beverages, and maintaining a clean and organized bar area.Key ResponsibilitiesGuest ServiceProvide exceptional service to...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Job Title: Food and Beverage SupervisorAt The Bellevue Hotel, we are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our food and beverage department, ensuring exceptional guest satisfaction and driving revenue...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Manager to lead our Front Office operations and provide exceptional guest service. As a key member of our team, you will be responsible for setting and maintaining high standards of guest satisfaction, providing support and guidance to our Front Desk team, and ensuring seamless...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About UsAt Kimpton Hotels, we cherish the power of genuine connections. Our founder, Bill Kimpton, envisioned a hospitality experience that transcends the ordinary, fostering an environment where heartfelt interactions flourish. Our mission remains steadfast: to enhance the lives of our team members, guests, and communities through meaningful engagement.Our...


  • Philadelphia, Pennsylvania, United States Homewood Suites Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Hotel Manager to oversee the daily operations of our Homewood Suites hotel. The successful candidate will be responsible for ensuring exceptional guest satisfaction, maximizing revenue, and maintaining a high level of service quality.Key ResponsibilitiesLeadership and Management: Provide...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Job SummaryThe Assistant Front Office Manager is a key member of our hotel team, responsible for ensuring the smooth operation of the Front Office department. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGuest Service: Provide exceptional...


  • Philadelphia, Pennsylvania, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Hotel Management Trainee program at Kimpton Hotels & Restaurants. As a Hotel Management Trainee, you will have the opportunity to develop your management and leadership skills in a fast-paced and dynamic environment.Key ResponsibilitiesAttend monthly trainings and...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Front Office Operations Manager to lead all aspects of our Front Office operations. As a key member of our team, you will be responsible for setting and maintaining a high level of guest service, ensuring that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesLead all...


  • Philadelphia, Pennsylvania, United States Delta Hotel Philadelphia Airport Full time

    Job Summary:We are seeking a highly skilled Restaurant Supervisor to join our team at Delta Hotel Philadelphia Airport. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest satisfaction, and leading a team of food and beverage professionals.Key Responsibilities:Lead and manage a...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    F and B Supervisor Job DescriptionThe Bellevue Hotel is seeking a highly skilled F and B Supervisor to join our team. As a key member of our hospitality services team, you will be responsible for coordinating and supervising all food and beverage operations, ensuring a high-quality guest experience and maintaining a profitable F and B department.Key...