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Front Office Operations Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Operations Manager to lead all aspects of our Front Office operations. As a key member of our team, you will be responsible for setting and maintaining a high level of guest service, ensuring that every guest has a memorable and enjoyable stay with us.
Key Responsibilities- Lead all Front Office operations, including check-in, check-out, and guest services.
- Provide timely and courteous service to all guests, ensuring their needs are met and exceeded.
- Assist guests upon check-in and provide great service throughout their stay.
- Ensure all functions are carried out to maintain an environment of collaboration and teamwork.
- Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.
- Review all arrivals and departures, noting any special requests, challenges, and ensuring billing is accurate.
- Make sure all shifts are covered as scheduled, cover as necessary.
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
- Ensure the completion of the desk agents' AM/PM checklist.
- Handle guest situations as they arise in a calm and professional manner.
- Be an expert in all employee duties to ensure you are 'leading by example' in all that you do.
- Maintain professional contact via telephone with all other hotel departments.
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
- Counsel and coach employees when necessary, using accurate documentation and techniques.
- Ensure all employees complete their duties before departing, that they are posted at their stations on time.
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.
- Accountable for meeting or coming in under payroll and expense budgets.
- 2 years of related experience in hospitality or similar industry.
- High School Diploma is preferred.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
We are a boutique hotel company that values diversity and inclusion. We believe that our employees are the heart of our business and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
