Senior Customer Service Specialist

2 months ago

Coffeyville, United States Tiofi Full time

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**Senior Customer Service Specialist | NT - Darwin**

**Senior Customer Service Specialist | Darwin-NT**

TIO is a division of Allianz Australia Insurance Limited, one of Australia's leading general insurers and part of the global Allianz Group, the world's largest general insurer, which provides financial strength and a long-term sustainable future for TIO.

Our Contact Centre team works together to provide excellence in sales and service to our Direct Customers all while assisting our consultants. Located in Darwin's CBD our Contact Centre provides excellent training and development programs to ensure your success in building a long-term career with us.

As a Senior Customer Service Specialist at TIO, you will join an established team and utilise your strong customer service and coaching skills when helping to develop our Customer Service Specialist. You will be the first contact point for those needing assistance, while managing several tasks throughout the team.

**You'll be responsible for:**

* Coaching and delivering feedback to the team

* Completing call audits

* Managing rosters and exceptions

* Data spreadsheets

* Customer escalations and complaints

**Important to your success:**

* A team player attitude, which supports and respects others

* A competitive nature to strive to be the best

* Commitment to help the team deliver outstanding customer service

* Ability to multitask and attend to changing priorities to support the team

* Excellent written and verbal communication skills

* Strong dispute resolution skills

* A high level of empathy and customer focus

**What's on offer:**

* Learn through being supported and encouraged to take on new challenges that will help you to develop new skills

* Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

* As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community

At TIO we value customer focus, reliability and team work and we are seeking people with the same values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

If you are looking to develop your career, explore new territory and gain valuable experience with a trusted NT brand, apply now and see where your career with TIO can take you

TIO is the home for those who care for tomorrow a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.

*Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working* *Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.*

*this role* by following the link below.

Come and work at a place where you matter.

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