Sales and Service Representative

4 days ago


Decatur, Georgia, United States First Citizens Bank Full time
Overview

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our Decatur branch team. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of bank capabilities.

Key Responsibilities
  • Engage customers in conversation to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
Requirements
  • High School Diploma or GED
  • 6+ months of face-to-face customer service experience
  • 1+ years of recent cash-handling experience
Preferred Skills and Experience
  • Sales support (cold-calling, appointment setting, etc.)
  • Prior experience working in a retail banking environment
  • Working knowledge of Microsoft Office
  • Strong written and verbal communication skills

First Citizens Bank offers a comprehensive benefits program, with customized offerings to support our associates and their families. For more information, please visit our website.

First Citizens Bank is an Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran.


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