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Customer Care Representative Onsite
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as an Onsite Customer Care Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued clients.
Key Responsibilities- Respond to incoming calls and messages in a timely manner, providing real-time scheduling support and booking patient appointments.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Provide excellent customer service, handling customer complaints respectfully and professionally.
- Identify customer questions, complaints, concerns, and overall needs, and assist as needed with other assigned administrative duties.
- High School Diploma or GED required.
- At least one year of experience with high volume calls in a call center setting.
- Must be able to pass a routine background check.
- Must have prior CRM or EHR software experience.
- Excellent customer service skills with a great attitude and professional demeanor.
- Excellent attention to detail, with strong verbal and written communication skills.
- Ability to multi-task and consistently meet multiple deadlines.
We offer a comprehensive benefits package, including health, dental, and vision insurance, short- and long-term disability insurance, and a 401(k) plan with match up to 5%. Additionally, we offer paid time off with yearly increases, closed holidays, and tuition reimbursement after 6 months of full-time employment.
Location and HoursOur office is conveniently located in Northwest Houston, and the position is available Monday through Friday from 1pm to 5pm.
