Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Teller to join our team at Wellby. As a Teller, you will be responsible for providing exceptional member service, performing banking transactions, and promoting banking products to our members.
Key Responsibilities- Provide excellent member service, responding to member inquiries and resolving issues in a timely and professional manner.
- Perform a variety of banking transactions, including deposits, withdrawals, and transfers.
- Process cash and check transactions, verifying signatures and ensuring accuracy.
- Recommend and assist members with convenient technology solutions, such as online banking and mobile applications.
- Maintain a high level of knowledge about banking products and services, making recommendations to members as needed.
- Work collaboratively with other team members to achieve business objectives and provide exceptional member service.
- Adhere to all security policies and procedures, including the opening and closing procedures of the branch.
- Perform other related duties as assigned.
- High school diploma or equivalent required.
- Previous cash handling experience required.
- Minimum one (1) year experience in member service, financial services, or similar retail experience preferred.
- Previous experience working directly with the public.
- Flexibility to support other branches based on business needs.
The physical demands and work environment characteristics described here represent those that must be met by a Teller to successfully perform the essential functions of this position.
Reasonable accommodations may enable individuals with disabilities to perform essential functions.
To perform this job successfully, the Teller is frequently required to remain in a stationary position 50% of the time, in addition to standing for long periods.
Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the branch; and attending possible onsite and offsite meetings.
The Teller must be able to exchange information, in person, in writing, and via telephone.
The noise level in the work environment is usually moderate.
Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.
Work Hours
To meet the department's needs, overtime work is sometimes necessary, and Tellers may be required to work overtime hours as assigned.
Shifts may be staggered (between 7:30 a.m. and 6:30 p.m. CST) and will include weekends.
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