Customer Care Representative

4 days ago


Houston, Texas, United States Lennar Homes Full time

Customer Care Representative Job Summary

We are seeking a highly skilled Customer Care Representative to join our team at Lennar Homes. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our homebuyers, ensuring their satisfaction with their new home.

Key Responsibilities:

  • Conduct homeowner walk-throughs, acquainting homeowners with the operation of appliances, heating/cooling systems, and maintenance of their home.
  • Coordinate with the Construction Department staff and contractors to complete walk-through repairs within five days.
  • Schedule and supervise subcontractor repairs in homes after delivery to homeowners.
  • Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven days.
  • Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, providing homeowners with knowledgeable, timely, and professional service.
  • Evaluate subcontractor and product performance, providing ongoing information to the Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on-call rotation service schedules.
  • Keep accurate service request logs and documentation of all work performed.
  • Participate in department meetings.

Requirements:

  • High School Diploma or equivalent required.
  • Associates degree or equivalent preferred.
  • Three years of residential customer care or construction field experience.
  • Valid driver's license and a good driving record.
  • Working knowledge of new technology, such as iPads.
  • Excellent verbal and written communication skills.

About Lennar Homes:

Lennar Homes recognizes our associates are the heart of the company's success. We offer a range of benefits, including health insurance, vacation time, holidays, sick leave, and a 401(k) savings plan with company match. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.



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