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Counter Sales Representative

1 month ago

Concord, North Carolina, United States Hubbard Pipe & Supply Inc Full time
Job Overview
Hubbard Pipe & Supply Inc is seeking a highly motivated and customer-focused individual to join our team as a Counter Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, increasing sales, and driving customer satisfaction.

Key Responsibilities
  • Assist customers in selecting and acquiring products by applying technical knowledge and providing excellent customer service.
  • Research and source products for customers using various tools and resources.
  • Enter sales orders into our ERP system and process customer returns and warranties in a timely and professional manner.
  • Develop good working relationships and rapport with customers, greeting regular customers by name and maintaining a clean and organized showroom.
  • Resolve customer complaints and disputes in a timely and professional manner, balancing customer requests with business needs.
  • Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels and communicate unexpected increases or decreases in product demand and inventory to purchasing or management.

Requirements
  • Previous sales experience and a strong understanding of customer service principles.
  • Ability to work in a fast-paced environment and multitask with multiple customers and requests simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Basic computer skills and proficiency in using ERP systems.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.