Customer Service Team Lead

4 weeks ago


Detroit, Michigan, United States Miracom Hive Full time

Lead Our Customer Service Team

We are seeking a Customer Service Manager to oversee our customer service department at Miracom Hive. As a seasoned professional, you will be responsible for ensuring exceptional service and leading a team to achieve excellence.

Key Responsibilities

  • Manage and lead the customer service team to deliver exceptional service
  • Develop and implement customer service policies and procedures to drive service excellence
  • Monitor and improve customer service metrics to ensure high-quality service
  • Train and mentor team members to foster professional growth and development
  • Handle escalated customer issues and provide resolutions to ensure customer satisfaction
  • Coordinate with clients and teams across the US to deliver seamless service
  • Organize team workshops and career development programs to enhance team performance

Qualifications

  • Proven experience as a Customer Service Manager or similar role
  • Excellent leadership and interpersonal skills to drive team performance
  • Strong problem-solving abilities and attention to detail to ensure high-quality service
  • Proficiency in customer service software and CRM systems to drive efficiency
  • Bachelor's degree in Business or related field
  • Ability to travel as needed to support team performance

Benefits

  • Professional growth and leadership development programs to enhance career prospects
  • Collaborative and dynamic team environment to drive innovation and excellence
  • Participation in workshops and executive training to enhance skills and knowledge

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