Customer Service Team Lead
4 weeks ago
Lead Our Customer Service Team
We are seeking a Customer Service Manager to oversee our customer service department at Miracom Hive. As a seasoned professional, you will be responsible for ensuring exceptional service and leading a team to achieve excellence.
Key Responsibilities
- Manage and lead the customer service team to deliver exceptional service
- Develop and implement customer service policies and procedures to drive service excellence
- Monitor and improve customer service metrics to ensure high-quality service
- Train and mentor team members to foster professional growth and development
- Handle escalated customer issues and provide resolutions to ensure customer satisfaction
- Coordinate with clients and teams across the US to deliver seamless service
- Organize team workshops and career development programs to enhance team performance
Qualifications
- Proven experience as a Customer Service Manager or similar role
- Excellent leadership and interpersonal skills to drive team performance
- Strong problem-solving abilities and attention to detail to ensure high-quality service
- Proficiency in customer service software and CRM systems to drive efficiency
- Bachelor's degree in Business or related field
- Ability to travel as needed to support team performance
Benefits
- Professional growth and leadership development programs to enhance career prospects
- Collaborative and dynamic team environment to drive innovation and excellence
- Participation in workshops and executive training to enhance skills and knowledge
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