Mortgage Servicing Senior Specialist
3 weeks ago
Valon is a company that empowers every homeowner by providing a seamless homeownership experience. Our mission is to make home ownership easy, secure, and financially savvy. We're a team of engineers, operators, product enthusiasts, and experienced servicing professionals who leverage technology to improve the homeownership experience.
Client Experience at ValonThe Client Experience team is a group of organized and altruistic individuals who provide exceptional service to our homeowners. They act as a bridge between Valon and our homeowners, equipped with extensive knowledge of the mortgage industry. Each member prides themselves on embodying Valon's mission of championing homeownership.
About the RoleWe're seeking a Customer Service Senior Specialist with previous experience in the mortgage servicing space to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Responsibilities- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services-with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts-and update records once the loan is current.
- Previous mortgage servicing experience.
- 1-2 years of customer service experience.
- 1-2 years of mortgage servicing experience.
- High school diploma or equivalent.
- Familiarity with industry-specific processes, terminology, systems, and tools.
- Strong written and oral communication skills.
- Proven track record of effectively resolving homeowner issues.
- Ability to collaborate with other business areas and team members.
- Compensation: Competitive salary and a 401(k) plan-with a 4% annual match.
- Hours: No weekends or late nights required.
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays.
- Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits-and an EAP for additional support.
- Food & meals: In-office snacks and drinks (and Bagel Fridays).
- Grow together: We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s).
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