Order Management Specialist
2 weeks ago
ZOLL Resuscitation is a leading provider of innovative medical technologies that make a meaningful difference in people's lives. We're passionate about improving patient outcomes and helping save lives.
About the Role:
The Order Management Representative plays a critical role in supporting the sales teams to create quotes, process orders, and provide pre/post-sales support. This position requires strong communication and problem-solving skills to ensure timely and accurate order processing while complying with corporate booking and revenue policies.
Key Responsibilities:
- Primary point of contact for field sales teams and external customers, building relationships and responsible for the overall quote to order process.
- Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
- Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
- Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
- Work with the warehouse teams to expedite orders when appropriate.
- Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
- Identify process issues and suggest changes to improve response time, accuracy, and data reliability.
Requirements:
- Degree preferred or equivalent work experience required.
- At least 2 years related experience preferred in order management or similar support/functions.
- Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
- Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
- High sense of urgency to achieve goals, results-driven, communicates assertively and with tact, willing to learn, works well under pressure, customer-focused, team player.
About ZOLL Resuscitation:
ZOLL Resuscitation is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
Equal Employment Opportunity:
ZOLL Resuscitation is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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