Order Management Specialist

2 weeks ago


Chelmsford, Massachusetts, United States ZOLL Resuscitation Full time
Order Management Representative

ZOLL Resuscitation is a leading provider of innovative medical technologies that make a meaningful difference in people's lives. We're passionate about improving patient outcomes and helping save lives.

About the Role:

The Order Management Representative plays a critical role in supporting the sales teams to create quotes, process orders, and provide pre/post-sales support. This position requires strong communication and problem-solving skills to ensure timely and accurate order processing while complying with corporate booking and revenue policies.

Key Responsibilities:

  • Primary point of contact for field sales teams and external customers, building relationships and responsible for the overall quote to order process.
  • Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
  • Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
  • Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
  • Work with the warehouse teams to expedite orders when appropriate.
  • Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
  • Identify process issues and suggest changes to improve response time, accuracy, and data reliability.

Requirements:

  • Degree preferred or equivalent work experience required.
  • At least 2 years related experience preferred in order management or similar support/functions.
  • Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
  • Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
  • High sense of urgency to achieve goals, results-driven, communicates assertively and with tact, willing to learn, works well under pressure, customer-focused, team player.

About ZOLL Resuscitation:

ZOLL Resuscitation is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Equal Employment Opportunity:

ZOLL Resuscitation is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Chelmsford, Massachusetts, United States GeoLogics Corporation Full time

    Job Title: Configuration Management SpecialistJob Summary:GeoLogics Corporation is seeking a highly skilled Configuration Management Specialist to join our team. The successful candidate will have a strong background in configuration management principles and applications, with experience in managing product revision control and ensuring Truth, Trust, and...

  • Parts Specialist

    4 days ago


    Chelmsford, Massachusetts, United States Chadwick-BaRoss, Inc. Full time

    Job Title: Parts SpecialistThe Parts Specialist plays a vital role in obtaining parts and supplies for heavy-duty equipment customers and in-house technicians. This position requires excellent communication skills to interact with employees and customers, as well as knowledge of techniques for receiving, storing, and issuing parts and supplies.Key...

  • Parts Specialist

    3 weeks ago


    Chelmsford, Massachusetts, United States Chadwick-BaRoss Full time

    Job SummaryThe Parts Specialist plays a crucial role in obtaining parts and supplies for heavy-duty equipment customers and in-house technicians. This position requires a combination of skills, including customer service, inventory management, and sales.Key Responsibilities:Process parts orders for phone, counter, and service salesProvide customer, factory,...

  • Parts Specialist

    5 days ago


    Chelmsford, Massachusetts, United States Chadwick-BaRoss, Inc. Full time

    Job Title: Parts SpecialistThe Parts Specialist plays a crucial role in obtaining parts and supplies for heavy-duty equipment customers and in-house technicians. This position requires excellent communication skills to interact with employees and customers, as well as knowledge of techniques for receiving, storing, and issuing parts and supplies.Key...


  • Chelmsford, Massachusetts, United States Qorvo US, Inc. Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Qorvo US, Inc. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues related to end-user computing systems, as well as experience with inventory management and ticketing systems.Key ResponsibilitiesProvide...

  • Parts Specialist

    4 weeks ago


    Chelmsford, Massachusetts, United States Chadwick-BaRoss Full time

    Job SummaryThe Parts Specialist plays a crucial role in obtaining parts and supplies for heavy-duty equipment customers and in-house technicians. This position requires excellent communication skills to interact with employees and customers, as well as knowledge of techniques for receiving, storing, and issuing parts and supplies.Key Responsibilities:Process...


  • Chelmsford, Massachusetts, United States AECOM Full time

    Job DescriptionAECOM is seeking an experienced International Development Manager to support the delivery of USAID-funded projects. This role involves managing multiple projects of advanced complexity, strategic planning, and development of the practice.Key Responsibilities:Oversee project workstreams and ensure effective project delivery in coordination with...


  • Chelmsford, Massachusetts, United States NESC Staffing Full time

    Job Summary:As a Quality Assurance Specialist at NESC Staffing, you will be responsible for ensuring the quality of complex military products. This includes inspecting and testing incoming materials, collaborating with customers and suppliers, and implementing process improvements.Key Responsibilities:Manage quality methods and standards for inspecting,...


  • Chelmsford, Massachusetts, United States NESC Staffing Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at NESC Staffing. The successful candidate will be responsible for ensuring the quality of complex military products and collaborating with suppliers, customers, and internal departments to achieve this goal.Key ResponsibilitiesManage quality methods and standards for...


  • Chelmsford, Massachusetts, United States NESC Staffing Full time

    Job Summary:As a Quality Assurance Specialist at NESC Staffing, you will be responsible for ensuring the quality of complex military products. This includes controlling and inspecting incoming materials and goods, liaising with other departments on quality matters, selecting and monitoring suppliers, and collaborating with customers.Key Responsibilities:•...


  • Chelmsford, Massachusetts, United States TGS Management Full time

    Job Title: Senior Retail AssociateWe are seeking a highly skilled and experienced Senior Retail Associate to join our team at Columbia Care. As a Senior Retail Associate, you will play a critical role in providing exceptional customer service, promoting and maintaining positive customer relations, and ensuring a seamless shopping experience for our...


  • Chelmsford, Massachusetts, United States Adecco USA Full time

    Adecco Staffing is assisting a well-known Medical Device Manufacturing facility in Chelmsford, MA with their needs for a Manufacturing Support Specialist on 1st shift. This is a temp-to-hire opportunity.Responsibilities include providing support to the Pumps Manufacturing Manager by performing advanced troubleshooting activities on the IABP manufacturing...


  • Chelmsford, Massachusetts, United States AdaptHealth Full time

    Job Title: Documentation SpecialistAdaptHealth is seeking a highly organized and detail-oriented Documentation Specialist to join our team. As a Documentation Specialist, you will be responsible for creating and generating electronic forms requesting patient documents from physicians and insurances, as well as collecting and managing patient eligibility...


  • Chelmsford, Massachusetts, United States Lowell General Hospital Full time

    Job SummaryWe are seeking a skilled Clinical Nurse Specialist to join our team at Lowell General Hospital. As a key member of our healthcare team, you will provide high-quality patient care and support our mission to deliver exceptional healthcare services.Key ResponsibilitiesProvide professional nursing care services to patients in accordance with physician...


  • Chelmsford, Massachusetts, United States Novolex Full time

    Job SummaryWe are seeking a skilled Automation Systems Specialist to join our team at Novolex. As an Automation Systems Specialist, you will work with injection molding personnel to troubleshoot, test, repair, maintain, and update Programmable Logic Controllers (PLC) Systems to ensure optimal output of injection molding machinery and associated packaging...


  • Chelmsford, Massachusetts, United States Peapod Digital Labs Full time

    Job SummaryWe are seeking a skilled Refrigeration Systems Specialist to join our team at Peapod Digital Labs. As a key member of our maintenance team, you will be responsible for providing preventive maintenance, troubleshooting, and repairs on assigned stores' HVAC, ice machines, and refrigeration systems.Key ResponsibilitiesPerform and/or oversee the...

  • EH&S Specialist

    15 hours ago


    Chelmsford, Massachusetts, United States Adecco US, Inc. Full time

    Job Title: EH&S SpecialistAdecco Staffing is assisting a well-known Medical Device Manufacturing facility in Chelmsford, MA with their needs for an EH&S Specialist.Job Summary:The EH&S Specialist will be responsible for enhancing and successfully integrating the site's foundational EHS Core Management System (CMS) elements as per Global EHS MS requirements....


  • Chelmsford, Massachusetts, United States Analog Devices Full time

    Job Title: Microwave Electronics SpecialistAnalog Devices, a global leader in semiconductor technology, seeks a skilled Microwave Electronics Specialist to join our team. As a key member of our Microwave & RF Test group, you will play a critical role in the testing and troubleshooting of complex microwave modules.The ideal candidate will have a strong...


  • Chelmsford, Massachusetts, United States CDM Smith Full time

    Job Title: Construction Specialist 2Career Opportunities at CDM SmithWe are seeking a highly motivated and detail-oriented Construction Specialist 2 to join our team in Chelmsford, Massachusetts. As a key member of our Construction Management team, you will play a critical role in ensuring the successful delivery of projects.Key Responsibilities:Assist in...


  • Chelmsford, Massachusetts, United States CDM Smith Full time

    Job Title: Construction Specialist 2Career Opportunities at CDM SmithWe are seeking a highly motivated and detail-oriented Construction Specialist 2 to join our team in Chelmsford, Massachusetts. As a key member of our construction team, you will be responsible for assisting in the planning, execution, and close-out of construction projects.Key...