Lead Specialist in Treasury Management Support

3 weeks ago


Winona, Minnesota, United States Merchants Bank Full time
Position Overview

Merchants Bank is seeking a dedicated Treasury Management Support Lead to join our team. This role is essential in providing exceptional support to both our external and internal clients, as well as collaborating closely with the treasury management sales team.

Key Responsibilities
  • Oversee the treasury management support team and act as the primary contact for the helpdesk.
  • Assist clients with inquiries and issues related to treasury management services.
  • Ensure effective communication and problem resolution for customer concerns.
Qualifications

The ideal candidate will possess:

  • A strong understanding of treasury management services and operations.
  • Proficiency in various computer systems and applications.
  • Excellent communication skills and a knack for problem-solving.
  • Previous experience in a call center environment and in a leadership role is preferred.

This position requires daily interaction with clients via telephone, making strong interpersonal skills essential.

Merchants Bank is committed to fostering a diverse workplace and encourages applications from all qualified individuals.



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