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Client Support Specialist

2 months ago

Winona, Minnesota, United States Peerless Chain Full time

This position is NOT remote.

BASIC FUNCTION :

This role is responsible for delivering exceptional customer service to all clients of Peerless Chain, as well as collaborating with internal team members. The representative will utilize comprehensive knowledge of company offerings to provide both verbal and written support for customer inquiries and requirements, while also working closely with the sales management team for further client development.

ORGANIZATIONAL RELATIONSHIP :

Reports directly to the Customer Service Supervisor and maintains a close working relationship with all departments.

QUALIFICATIONS :

An Associate's or Bachelor's degree in a relevant field is preferred, or equivalent experience in sales within a manufacturing environment. Proficiency in entering data accurately across multiple systems is essential. Candidates must possess professional communication skills, with the ability to speak, read, write, and understand English fluently. Demonstrated experience with Microsoft Office is required, and familiarity with JD Edwards software is advantageous.

RESPONSIBILITIES :

  1. Manage all customer phone orders, inquiries, complaints, or issues.
  2. Ensure that all proposals, quotations, and customer correspondence are prepared accurately and submitted punctually.
  3. Expedite customer orders and quotations effectively.
  4. Communicate and collaborate with all internal and external departments at Peerless Chain.
  5. Receive, code, and process new customer orders and amendments.
  6. Negotiate with customers, address disputes, and amend contracts as necessary.
  7. Coordinate shipping releases efficiently.
  8. Generate correspondence to obtain additional customer information or resolve disputes.
  9. Work closely with outside sales managers to ensure customer satisfaction.
  10. Maintain organized files of all documentation in the appropriate systems.
  11. Regular attendance is crucial for this role, as unplanned absences can disrupt departmental operations.
  12. Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly in a sedentary role, requiring communication with others through listening, talking, and writing. The employee is frequently required to walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.