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Customer Service Representative

1 month ago


Auburn, California, United States Chapa-De Full time
Job Title: Call Center Representative

Are you a communication expert with a passion for helping others? Do you thrive in fast-paced environments and enjoy being the voice of reassurance on the phone? If so, we may have the perfect opportunity for you at Chapa-De.

Job Summary: As a Call Center Representative, you will be the friendly face (or voice) our patients turn to when they need assistance. You will be responsible for fielding inbound calls, scheduling appointments, and providing accurate information on services and procedures.

Responsibilities:

  • Field inbound calls from patients with professionalism and compassion
  • Schedule appointments and coordinate with healthcare providers
  • Provide accurate information on services, procedures, and general health inquiries
  • Escalate urgent matters to appropriate medical staff promptly and efficiently

Requirements:

  • High school diploma or GED
  • Proficiency using a computer, including electronic health record systems
  • Strong customer service approach to problem-solving situations
  • Basic knowledge of medical terminology
  • Ability to read, write, understand, and spell English and medical terminology correctly
  • Excellent people skills and customer service orientation

About Us: Chapa-De is a non-profit community outpatient health center dedicated to advancing the health and well-being of American Indians and low-income individuals. We provide convenient access to high-quality, compassionate care through our multidisciplinary healthcare teams.

Equal Employment Opportunity: Chapa-De is committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities. We strive to maintain a work environment free of harassment, discrimination, or retaliation.