Customer Service Representative

2 months ago

Auburn, United States Manufacturing Company Full time

About the job Customer Service Representative

Customer Service Representative
Shift: Full-Time, Monday Friday, 9:00 AM 5:00 PM
Pay Rate: $22-$23/hr

We are seeking a highly organized and detail-oriented Customer Service Representative (Transportation & Inventory) to join our fast-paced team. As a Customer Service Representative, you will play a key role in coordinating inventory, managing transportation schedules, and providing exceptional customer support. This position requires strong multitasking skills, the ability to thrive in a dynamic environment, and the confidence to work closely with a team of dedicated professionals.

Responsibilities include but are not limited to:

  • Answer incoming calls and provide prompt, professional assistance to customers and team members.
  • Coordinate and manage inventory levels, ensuring accurate tracking and availability.
  • Schedule and oversee truck transportation, ensuring on-time deliveries and pickups.
  • Maintain and update records in inventory management systems to ensure accuracy and compliance.
  • Communicate with internal teams and vendors to resolve issues and coordinate schedules.
  • Perform regular inventory counts and identify discrepancies for resolution.
  • Multitask effectively to manage phone calls, inventory coordination, and scheduling tasks.
  • Collaborate with a team of 12 women in a fast-paced environment to meet daily goals.
  • Provide exceptional customer service by addressing inquiries, concerns, and issues with professionalism.
  • Support other administrative tasks as needed to ensure seamless daily operations.
Skills and Qualifications:
  • High school diploma or GED required; additional education or certifications are a plus.
  • Previous experience in transportation scheduling and inventory management is required.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills for interacting with customers and team members.
  • Proficiency in Microsoft Office (Excel, Word, and Outlook) and familiarity with inventory management systems.
  • Ability to work collaboratively with a team and build strong relationships.
  • Strong problem-solving skills and attention to detail to ensure accuracy in tasks.
  • Comfortable working in a dynamic environment with frequent interruptions.
  • Ability to multitask effectively and prioritize responsibilities.

Are you ready to excel as a Customer Service Representative and thrive in a fast-paced, team-oriented environment? Apply today

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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