Customer Service Ambassador

1 month ago


Auburn, California, United States Flyers Energy Full time
Job Title: Customer Service Representative

At World Kinect, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Manage and prioritize a high volume of incoming calls and emails.
  • Multitask between phone, email, and in-person requests.
  • Update customer account information and ensure accurate entry.
  • Identify and assess customers' needs to achieve complete satisfaction.
  • Complete assigned daily tasks in a timely manner.
  • Work closely in a team environment, providing support and collaboration.
  • Deliver accurate, valid, and complete information by using the right methods and tools.
  • Perform other related duties, tasks, requests, and directives issued from leaders as required.
Requirements, Competencies, and Certifications:
  • Strong problem-solving skills.
  • Motivated and able to work with limited supervision.
  • Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
  • Attention to detail and ability to meet strict deadlines.
  • Ability to be a team player in a fast-paced environment.
  • Exceptional organizational skills with the ability to multitask.
Minimum Education and Experience:
  • High School Diploma or Equivalent Preferred.
  • 6 months of experience in a customer-facing role.
What You'll Love About Us:
  • Health Benefits: Medical with HSA and FSA options, including infertility benefits, 100% coverage of preventative care, Dental, Vision, Teledoc, and Employee Assistance Program.
  • Prepare for the Future: 401K Retirement Plan with 50% match.
  • Rest and Relaxation: 4 weeks Paid Time Off and 8 Paid Holidays.
  • Financial Peace of Mind: Short-Term Disability, Life, and AD&D Insurance covered by WFS.
  • Learning and Development: LinkedIn Learning.
  • Additional Perks We Offer: Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection.

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


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