Ambulance Resource Coordinator

2 weeks ago


Somerville, Massachusetts, United States BrewsterEasCare Ambulance Full time
Brewster Ambulance Resource Coordinator Job Description

At Brewster Ambulance Service, we are seeking a highly skilled and detail-oriented Ambulance Resource Coordinator to join our team. This role is critical in ensuring the efficient management of patient transportation operations at Massachusetts General Brigham (MGB) facilities.

Key Responsibilities:
  • Scheduling and Coordination: Utilize Brewster's CAD system to schedule MGB transport requests and manage Brewster resources for patient transports.
  • System Status Updates: Provide real-time Brewster system status transportation updates to MGB.
  • Collaboration: Work closely with MGB PTAC staff and Brewster's onsite Navigators to manage patient transportation and communication effectively.
  • Training and Epic Access: Receive and complete training for Epic system access to support transportation operations.
Functional Duties:
  • Patient Transport Management: Ensure that all aspects of patient transportation are handled efficiently, from the initial request to the completion of the transport.
  • Communication: Serve as the point of contact for MGB staff regarding patient transport requests, status updates, and any issues that arise.
  • Documentation: Ensure accurate documentation of all patient transports, including any delays or issues, to support billing and compliance processes.
Qualifications:
  • Familiarity with Brewster Ambulance Service's CAD system.
  • Experience with scheduling and managing patient transports.
  • Strong communication skills and the ability to work collaboratively with hospital staff.
  • Ability to prioritize tasks and work effectively during peak transport hours.
  • Proficiency in MS Office Suite, Traumasoft, and EPIC systems (training provided).
Work Hours:

Late afternoon and evening coverage, ideally 11:00 AM - 7:00 PM or 12:00 PM - 8:00 PM, to capture peak transport volume and escalation periods. Monday through Friday.

We offer a collaborative environment where your input is valued and your role is critical to the operation's success. If you are a motivated and detail-oriented individual with a passion for healthcare logistics, we encourage you to apply for this exciting opportunity.



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