Technical Support Specialist for ISP

2 months ago

Raleigh, North Carolina, United States TEKsystems Full time

Job Title

ISP Support Technician

Key Competencies

Windows 10

Windows 7

Customer Service

Troubleshooting

Competency Details

1. Proficient in Windows Operating Systems

2. Experience in Call Center Customer Support

3. Skilled in diagnosing connectivity issues

Position Overview

Deliver exceptional customer service for ISP partners in a dynamic 24/7 environment. Handle incoming calls, chats, and emails with professionalism, adhering to company policies and procedures. Assist clients in identifying and resolving issues related to voice, data, video, and connectivity, ensuring a superior customer experience.

Main Responsibilities

* Manage inbound technical support inquiries via phone, chat, and email for ISP partners.

* Engage with customers to provide solutions, including potential upselling of products and services.

* Diagnose and resolve issues related to voice, data, video, and connectivity.

* Address customer service inquiries effectively.

* Document each interaction thoroughly, providing detailed notes on the support provided.

* Offer support to fellow Technical Support Representatives as needed.

Work schedules will include a combination of first and second shifts, with a requirement to work on weekends post-training.

Employee Benefits

Enjoy a fun and relaxed workplace atmosphere, with regular contests and social events to foster a positive environment. The workspace promotes collaboration, featuring monitors to track performance and a lounge area for breaks.


• Flexibility in scheduling is essential, as the role requires availability for various shifts in a 24/7 operation. Accommodations for school schedules may be discussed with management.


• Commitment to a comprehensive 4-week training program is mandatory, with attendance being crucial for success.


• Eligible for monthly bonuses starting at $350.


• Medical, Dental, and Vision benefits commence on the first of the month following employment.


• 401K plan available after three months of employment, with company matching.


• 15 days of paid time off (PTO) annually, with an option to roll over unused hours.


• Opportunities for overtime available once on payroll.

Work Environment

A casual and engaging inbound call center atmosphere that encourages collaboration. Employees have the option to work remotely, provided performance standards are met.

Reason for Recruitment:

Due to increased demand from new partnerships, additional staff is required to maintain service levels.

About TEKsystems:

As partners in transformation, we assist clients in leveraging innovative ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. TEKsystems is a proud member of the Allegis Group.

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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