Technical Support Specialist
2 months ago
Job Title
ISP Support Technician
Essential Skills
Windows 10
Windows 7
Customer Service
Troubleshooting
Skills Overview
1. Proficiency in Windows Operating Systems
2. Experience in Call Center Customer Service
3. Expertise in diagnosing connectivity issues
Position Overview
Deliver exceptional customer assistance for ISP partners in a dynamic 24/7 environment. Handle incoming calls, chats, and emails professionally, adhering to organizational policies. Aid clients in identifying and resolving voice, data, video, and connectivity challenges while ensuring a superior customer experience.
Main Responsibilities
* Respond to technical support inquiries via phone, chat, and email for ISP partners.
* Engage with customers to offer additional solutions through product and service recommendations.
* Diagnose and resolve issues related to voice, data, video, and connectivity.
* Identify and assist customers with various technical challenges.
* Address customer service inquiries effectively.
* Document each interaction meticulously, providing detailed records of communications.
* Support fellow Technical Support Representatives as needed.
Shifts will include a combination of first and second shift hours, with all schedules post-training requiring weekend availability.
Employee Benefits
Enjoy a vibrant and relaxed workplace culture, with regular contests and food events to foster a light-hearted atmosphere. The call floor promotes open collaboration, equipped with monitors for call tracking. An employee lounge is available for breaks.
• Flexibility in scheduling is essential, as the center operates 24/7/365. The only exceptions made are for educational commitments. Candidates will discuss their schedules with their supervisors during the transition to permanent roles.
• Commitment to a comprehensive 4-week training program is required. Missing any training day may result in termination or rescheduling to a future class. Training will cover all technical aspects of the role.
• Eligible for monthly bonuses starting at $350.
• Medical, Dental, and Vision benefits commence on the first of the month following employment.
• 401K plans available after three months of employment, with company matching.
• 15 days of paid time off annually, with an option to roll over 80 hours.
• Once on payroll, candidates can opt for overtime opportunities.
Work Environment
A casual and engaging inbound call center atmosphere. The workspace is open and collaborative, with opportunities for remote work contingent on performance.
Reason for Hiring:
Due to increased demand from new partnerships, additional staff is needed to manage call volumes effectively.
About TEKsystems:We are partners in transformation, assisting clients in activating ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with forward-thinking leaders to drive change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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