Healthcare Customer Service Specialist
2 weeks ago
Overview
We are seeking a dedicated individual to fill the role of Patient Services Representative. This position involves managing patient registration, facilitating check-in processes, and providing clinical support. A key responsibility will be overseeing the prior authorization procedures to guarantee that patients receive accurate information regarding their imaging insurance coverage and benefits.
As a valued member of our organization, you will benefit from a competitive compensation package that includes a sign-on bonus, comprehensive medical, dental, and vision insurance, a 401K plan with profit sharing, tuition reimbursement, and additional perks.
Key Responsibilities:
- Welcome and register patients, ensuring accurate collection of payments and insurance details
- Coordinate appointment scheduling and relay essential information to patients
- Confirm insurance coverage and benefits for imaging services
- Initiate and manage prior authorization requests
- Maintain precise patient records and ensure effective communication with both staff and patients
- High school diploma or equivalent required
- Experience in customer service is essential; administrative or medical office experience is a plus
- Prior authorization experience is highly desirable
- Ability to work autonomously, prioritize tasks, and meet deadlines
- Exhibit integrity, commitment to service excellence, and teamwork
- Demonstrate efficiency in a clinical environment
Twin Cities Orthopedic, part of Infinite Health Collaborative, is committed to empowering patients and delivering outstanding healthcare services. We strive to enhance patient outcomes and raise the standard of care within our community.
If you are a committed professional aiming to make a positive impact in the healthcare sector, we encourage you to consider this opportunity.
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