Benefits Associate
4 weeks ago
We are seeking a dedicated Benefits Associate to join our team at New York Life Insurance Co. As a key member of our HR department, you will be responsible for providing exceptional customer service to employees, agents, and retirees, ensuring a positive experience with our benefits programs.
Key Responsibilities:
- Serve as a point of contact for employee inquiries related to benefits, providing accurate and timely information
- Assist employees in navigating benefits options, eligibility, and claims processes with a friendly and professional demeanor
- Resolve employee issues and concerns efficiently, escalating to management when necessary
- Provide operational support and administration for the delivery of all Health and Welfare (HW) benefits
- Review weekly HW files by importing data into Excel, analyzing for discrepancies, and coordinating with our third-party administrator (TPA) to resolve any variances
- Analyze files for the reporting and filing of government regulations, including the W2 file and the 1095C file
- Research and respond to employee benefit issues, and the completion of required documents
- Support with imputed income for various benefits offered
- Assist with benefit payment processing and communications for Retiree Life Insurance
- Testing to ensure HW deductions are correct on paychecks including annual enrollment testing, system update testing and compensation wage type implementation testing
- Work with TPA to calculate benefit earnings to determine coverage amount biannually
- Help with various projects as needed
- Acquire knowledge of DC, DB and H&W plans for employees, agents, and retirees
Requirements:
- Bachelors' Degree plus 2 -3 years' experience in Benefits preferred
- Proficient knowledge of Microsoft Office - Word, Excel, Access, PowerPoint
- Strong analytical skills including Excel (VLOOKUP, pivot tables, spreadsheet compares, text to spreadsheet conversion, formulas)
- Excellent verbal and written communications - position requires daily communications with participants including agents, employees, retirees, as well as vendors and HR partners
- Strong organization skills, attention to detail, time management and sense of urgency
About New York Life:
New York Life Insurance Co is a Fortune 100 company and industry leader, providing a comprehensive strategy that attracts, develops, and retains top talent. We offer a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. As a valued member of our team, you will contribute to a dynamic environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.
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