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Executive Director of Operations

2 months ago

Nashville, Tennessee, United States Leap Brands Full time
Job Summary

Leap Brands is seeking a highly skilled and experienced Executive Director of Operations to lead our operational efforts and drive business growth. As a key member of our leadership team, you will be responsible for directing and leading all hands-on operational needs for our brand.

Key Responsibilities
  • Business Growth and Profitability: Meet or exceed company sales and profit expectations while maintaining standards in all areas.
  • Business Forecasting: Forecast business trends for company operations and provide strategic recommendations to drive growth.
  • Operational Analysis: Analyze and synthesize large amounts of quantitative and qualitative information to identify business and financial opportunities.
  • Leadership and Development: Motivate, lead, coach, and develop Operations Directors to achieve business objectives.
  • Compliance and Risk Management: Ensure compliance with all company standards, brand standards, and regulatory requirements.
  • Collaboration and Communication: Collaborate and work in conjunction with all departments to drive overall growth and success of the operations department and team.
  • Financial Management: Maintain budget controls on all operations activities tied to region and employees.
  • Customer Service: Project and practice consistent ownership attributes that provide a high level of customer service at all points of contact.
  • Training and Development: Partner with Marketing and the Field Operations team to train brand stewardship and develop a written set of operating standards.
  • Process Improvement: Look for ways to improve throughput and productivity by streamlining operations, and implement cost control measures to improve food cost, labor cost, and operating expenses.
  • Financial Review: Review P&L regularly with DMs and GMs to ensure that key financial targets are being met.
  • Quality and Guest Experience: Ensure that food quality and guest experience meet brand standards at all times.
  • Culture and Values: Ensure that the FGC culture and Core Values are properly represented at all stores and at all times.
  • Employee Morale: Monitor morale of the staff and check in with all employees on a regular basis.
  • System Implementation: Source, test, and roll out back office systems as necessary.
Requirements
  • Education: Bachelor's Degree
  • Experience: 10+ years of experience with any combination of restaurant operation experience, and 5+ years in a Senior Leadership experience within a franchisor environment.
  • Skills: Strong financial acumen, analysis/problem-solving, negotiation, and influencing skills. Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills, and excellent communication (written and oral), and problem-solving skills.
  • Technical Skills: Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook, and expert-level skill with various operational point-of-sale (POS) systems.