Guest Experience Ambassador
2 days ago
We are seeking a highly skilled Guest Experience Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
- Secure payment and verify billing.
- Activate and file room keys.
- Process guest requests and relay messages.
- Print contingency lists and maintain accurate records.
- Identify and explain room features to guests.
- Supply guests with directions and information regarding property amenities, services, and hours of operation.
- Follow up on outstanding requests and resolve any issues.
- Run and review daily reports and logs.
- Complete designated cashier and closing reports.
- Accept and record wake-up call requests and deliver to the appropriate department.
- Count and secure bank at the beginning and end of each shift.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Provide change and respond to special requests from guests with unique needs.
- Review shift logs and document pertinent information.
- Receive, record, and relay messages accurately and completely.
- Notify Loss Prevention/Security of any guest reports of theft.
- Operate the telephone switchboard station to answer calls.
- Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls.
- Advise guests of any messages received and send to their room if required.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Log all guest requests or issues into the computer and contact the appropriate individual or department.
- Assist guests with accessing the internet.
- High school diploma or equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Marriott International Inc offers a competitive salary, health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Marriott International Inc is an equal opportunity employer and welcomes applications from diverse candidates.
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