Customer Service Associate

4 weeks ago


Boerne, Texas, United States State Farm Insurance Full time

Job Summary

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services.

Key Responsibilities

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies

Requirements
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

About State Farm Insurance
State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support.

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