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Branch Manager II

4 weeks ago

West Palm Beach, Florida, United States Publix Employees Federal Credit Union Full time
Branch Manager

At Publix Employees Federal Credit Union, we're committed to creating an environment where all associates can add value and feel valued. As a Branch Manager, you'll play a key role in leading a team of associates in providing exceptional member service while meeting the strategic objectives of the credit union.

Key Responsibilities:
  • Ensure exceptional service delivery by holding associates accountable for attracting, retaining, and strengthening member relationships.
  • Effectively hire and manage branch staff, with a strong focus on the growth and development of associates through consistent and positive coaching.
  • Track and measure team performance to ensure the corporate, branch, and individual goals and expectations are achieved.
  • Oversight and management of all day-to-day branch operations to include regulatory compliance.
  • Identify and implement processes to improve business functions to enhance the member and associate experience.
Requirements:
  • Ability and willingness to quickly adjust to new situations, circumstances, and environments.
  • Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
  • Ability to manage the people, process, and technology needed to adapt to change.
  • Effectively prioritize tasks, set realistic goals, and minimize distractions to produce reliable and efficient results.
  • Skilled negotiator with the ability to persuade and influence desired outcomes.
  • Ability to consistently focus on existing processes to improve accuracy, efficiency, and reliability.
  • Ability to break down difficult scenarios into manageable components and use critical decision-making and creativity to resolve.
  • Ability to create and deliver compelling presentations to effectively communicate information and ideas.
  • 5-7 years of relevant experience.
  • 2 years of leadership experience.
  • Bachelor's Degree or equivalent experience.
What's in it for you:
  • Competitive pay.
  • Pay for performance incentive program.
  • Medical, Dental, and Vision insurance plans with one option at NO cost for employee only coverage.
  • Stellar benefits/perks.
  • Work/life balance.