Case Manager II

4 weeks ago

West Palm Beach, Florida, United States Monarch Aesthetic Medicine Full time
Job Summary

The Case Manager II is a vital member of the Monarch Aesthetic Medicine team, responsible for assisting clients with the navigation, enrollment, and orientation of our Non-Medical Case Management programs. This role requires excellent interpersonal, oral, and written communication skills, as well as the ability to work with indigent and culturally diverse populations.

Key Responsibilities

Identify and coordinate clients newly diagnosed with HIV or those re-engaging into care.
Assess potential barriers to care and the impact of HIV stigma with newly diagnosed and re-engaging clients.
Screen clients for mental health, case management, and substance abuse services and refer for further services as needed.
Schedule medical appointments with long-term care providers.
Enter client encounters into EHR systems.
Coordinate with the clinical team to ensure new patient laboratory tests are collected.
Conduct Ryan White eligibility determination.
Facilitate linkage to a long-term care provider by reviewing provider options with the client and making appropriate referrals.
Keep up-to-date information about appointment availability of public and private HIV providers in Palm Beach County.
Conduct follow-up calls with clients.
Collaborate/consult with community partners for care coordination.
Monitor show rates for all appointments including follow-up with the long-term care provider to verify that the initial medical visit occurred.
Contact pharmacy to check that antiretroviral prescriptions were filled.
Monitor health outcomes of clients and assist with data collection and reporting.

Additional Responsibilities

Monitor referrals of clients referred to PrEP/PEP and HEP programs.
Assess clients' level of risk to determine appropriateness for PrEP, PEP & HEP medications.
Assess and address clients' knowledge, attitudes, and beliefs regarding PrEP, PEP & HEP.
Engage high-risk individuals in discussions regarding HIV risk reduction and PrEP, PEP & HEP to educate them in what is required of them to ensure the most effective use of PrEP, PEP & HEP medications.
Assess clients' health insurance status.
Assist clients with insurance enrollments, pharmaceutical assistance, insurance prior authorizations, pharmacy navigation.
Schedule follow-up visits for monitoring possible side effects of PrEP, PEP & HEP, Coordinates, support and follows up on medical treatments.
Complete client assessments and review medical records as needed for clients enrolled in the PrEP/PEP and Hep C programs.
Ensure laboratory tests are requested and in the system for all clients every three months.
Assist clients in Monarch's PrEP/PEP, and Hep C programs with support services.
Ensure client engagement and rapport within client interaction in order to help each progress in their medical treatment and assist with retention and compliance.
Assist with care planning activities (e.g., scheduling appointments, tracking, monitoring appointment adherence, identifying service gaps, case closure, etc.) for PrEP/PEP and Hep C clients.
Determine individual needs and eligibility for various medical and social services, enrolling them into available community programs.
Ensure timely completion of all PrEP/PEP and Hep C program-related data entry into EHR.

Requirements

High school diploma
Phlebotomy Skills
Excellent interpersonal, oral, and written communications and presentation skills
High enthusiasm, creativity and innovative
Experienced in working with indigent and culturally diverse populations.
Electronic Medical Record system knowledge
Cooperates as a team player.
Possesses problem solving and decision-making abilities.
Ability to work without close supervision.
Utilizes good time management techniques.
Follows through to completion of assigned tasks.
Proficiency in word processing and spreadsheet database
Abides by all policies and procedures.

Preferred Qualifications

Bi-Lingual preferred.
Social Work, Minimum two years of experience in the field.
Associate or Bachelor degree in Social Work, Psychology and related field.
Experience working with clients living with HIV and other diagnosis.

Work Environment

This role is based in Palm Beach County and requires the ability to work in a fast-paced environment with a high level of organization and attention to detail.

What We Offer

Monarch Aesthetic Medicine offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].

Equal Employment Opportunity

Monarch Aesthetic Medicine is an equal opportunity employer and welcomes applications from diverse candidates.

Disclaimer

Monarch Aesthetic Medicine is not responsible for any errors or omissions in this job posting.

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