Escrow Operations Manager
3 weeks ago
As an Escrow Operations Manager at PulteGroup, you will be responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes. This role requires developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.
Key Responsibilities:
- Ensure daily branch operations are conducted in accordance with operations standards.
- Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
- Ensure quality customer service by monitoring and responding to customer inquiries through Pulte Group's customer service management system.
- Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
- Market the value of PulteGroup to customers, realtors, and other lenders.
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
- Act as liaison between all parties to the transaction within the Title & Settlement Process.
- Handle all aspects of the settlement transactions and facilitate closings.
- Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
- Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.
Requirements:
- Minimum High School Diploma or equivalent.
- Licensing requirements as required by State/Federal Agencies.
- Notary Public license requirements as required by State.
- Minimum of 3-5 years Escrow Operations Experience.
- Supervisory experience of at least 2 years at a supervisory level or above.
- Specialize in RESPA with understanding of company's underwriting guidelines.
- Understanding of title and settlement rules and regulations.
- Effective communication, presentation, and organization skills.
- Capacity to work in a multi-location team environment.
- Ability to prioritize conflicting demands and meet department needs with available resources.
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West Palm Beach, Florida, United States PulteGroup, Inc. Full timeJob Summary:As an Escrow Manager at PulteGroup, Inc., you will play a critical role in achieving branch strategic and financial objectives. Your primary responsibilities will include establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and...
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