Escrow Operations Manager

3 weeks ago


West Palm Beach, Florida, United States PulteGroup Full time
Job Summary:

As an Escrow Operations Manager at PulteGroup, you will be responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes. This role requires developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.


Key Responsibilities:
  • Ensure daily branch operations are conducted in accordance with operations standards.
  • Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing.
  • Ensure quality customer service by monitoring and responding to customer inquiries through Pulte Group's customer service management system.
  • Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
  • Market the value of PulteGroup to customers, realtors, and other lenders.
  • Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
  • Act as liaison between all parties to the transaction within the Title & Settlement Process.
  • Handle all aspects of the settlement transactions and facilitate closings.
  • Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
  • Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.

Requirements:
  • Minimum High School Diploma or equivalent.
  • Licensing requirements as required by State/Federal Agencies.
  • Notary Public license requirements as required by State.
  • Minimum of 3-5 years Escrow Operations Experience.
  • Supervisory experience of at least 2 years at a supervisory level or above.
  • Specialize in RESPA with understanding of company's underwriting guidelines.
  • Understanding of title and settlement rules and regulations.
  • Effective communication, presentation, and organization skills.
  • Capacity to work in a multi-location team environment.
  • Ability to prioritize conflicting demands and meet department needs with available resources.


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