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Contact Center Representative

2 months ago

New York, New York, United States NYC Health Hospitals Full time
Job Summary

We are seeking a highly skilled and compassionate Contact Center Representative to join our team at NYC Health + Hospitals. As a key member of our Ambulatory Care team, you will play a critical role in providing exceptional patient experience and ensuring seamless communication between patients, providers, and facilities.

Key Responsibilities
  • Provide Professional Customer Service: Respond to patient inquiries, resolve issues, and provide empathetic support to patients and their families.
  • Schedule and Confirm Appointments: Coordinate with patients, providers, and facilities to schedule and confirm appointments, ensuring timely and efficient access to care.
  • Manage Patient Registration: Verify patient information, update demographic data, and create hospital accounts, ensuring accurate and up-to-date records.
  • Chart Review and Data Entry: Perform basic chart review and enter data into our system, ensuring accurate and timely documentation.
  • Communicate Effectively: Utilize strong communication skills to interact with patients, providers, and facilities, ensuring clear and concise communication.
  • Participate in Quality Improvement Initiatives: Collaborate with our team to identify areas for improvement and implement changes to enhance patient experience and quality of care.
Requirements
  • High School Diploma or Equivalent: Required.
  • 6 Months of Clerical Experience: Required, with a focus on customer service and public interaction.
  • Keyboard Familiarity: Ability to type at a minimum of 100 key strokes per minute.
Preferred Qualifications
  • Administrative or Customer Service Background: Experience in a high-volume contact center environment or medical setting.
  • Certified Bilingual: Ability to communicate effectively in multiple languages.
What We Offer
  • Competitive Benefits Package: Comprehensive health benefits, retirement savings, and pension plans.
  • Professional Development Opportunities: Training and development programs to enhance your skills and career growth.
  • Employee Discounts: Discounts on college tuition, professional development, and employee programs.