Physician Contact Center Representative

4 weeks ago


New York, New York, United States HSS Full time

About the Role
Hospital for Special Surgery (HSS) is seeking a highly skilled Physician Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers. This is a highly visible customer service position that requires a strong understanding of customer service, registration/scheduling, insurance, and HSS Standards of Care.

Key Responsibilities
Provide exceptional customer service to all patients, visitors, and customers
Respond to patient, visitor, and customer inquiries
Obtain patient demographics, personal information, and medical history by interviewing patients
Maintain knowledge of all HSS physicians in each service line and offsite location
Document and close all cases via Salesforce
Maintain knowledge of insurances and revenue cycle

Requirements
Superior written and oral communication skills
Exceptional customer service skills
Ability to multi-task
Knowledge of healthcare and health insurance preferred
Familiarity with medical terminology, preferred
Knowledge of patient registration and experience scheduling appointments

Education and Experience
High School Diploma
Some College Course work
Two years in a healthcare or 2 years customer service experience

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.



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