Contact Center Representative
4 weeks ago
Municipal Credit Union is seeking a highly skilled Contact Center Member Services Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional member service, answering incoming calls, and performing various transactions and inquiries.
Key Responsibilities- Provide excellent member service, ensuring first-call resolution and a high-quality member experience.
- Answer incoming calls, respond to member inquiries, and perform transactions in a timely and accurate manner.
- Operate within a high-volume call environment, maintaining a high level of productivity and accuracy.
- Perform outbound calls as needed, following up on member requests and referrals.
- Properly log and track all incoming calls and member contact, ensuring wrap-up codes accurately reflect member requests.
- Maintain comprehensive knowledge of MCU products and services, as well as credit union policies and procedures.
- Cross-sell additional products and services to best fit member needs.
- Train new MSRs on basic transactions and inbound service calls.
- Back up other queues as necessary, and assist with member emails and chats.
- Excellent member service skills, with a focus on providing a high-quality member experience.
- Excellent interpersonal, oral, and written communication skills.
- Retail banking experience is a plus, but not required.
- 1-2 years' call center experience, with a strong ability to multitask and manage time effectively.
- Strong research and problem-solving skills, with proficiency in Microsoft Office Suite.
- Availability to work a hybrid schedule, with overtime and Saturdays as needed.
Municipal Credit Union is committed to creating a welcoming and inclusive environment for all employees. We believe in the importance of diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
We offer competitive compensation, medical and dental benefits, 401K with employer contribution, and flexible paid time off. If you are a motivated and customer-focused individual who is passionate about providing exceptional member service, we encourage you to apply for this exciting opportunity.
-
Contact Center Representative
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryThe Contact Center Representative serves as the first point of contact for patients, providing exceptional customer service and supporting the scheduling of Ambulatory Care appointments across the enterprise.Key Responsibilities:Provide professional and high-quality customer service to patients through adherence to scripts, workflows, and...
-
Contact Center Representative
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public healthcare system in the United States. We provide essential outpatient, inpatient, and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
-
Physician Contact Center Representative
4 weeks ago
New York, New York, United States Hospital for Special Surgery Full timeJob SummaryHospital for Special Surgery is seeking a highly skilled and compassionate Physician Contact Center Representative to join our team. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional patient care and referrals to patients seeking medical attention with our orthopedic and rheumatologic...
-
Physician Contact Center Representative
3 weeks ago
New York, New York, United States HSS Full timeAbout the RoleHospital for Special Surgery (HSS) is seeking a highly skilled Physician Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers. This is a highly visible customer service position that requires a...
-
Contact Center Member Services Representative
4 weeks ago
New York, New York, United States Municipal Credit Union Full timeAbout Municipal Credit UnionMunicipal Credit Union is a leading financial institution that has been serving its members for over 100 years. We are committed to providing affordable financial products and convenient services to our members.As a Contact Center Member Services Representative, you will play a critical role in delivering exceptional member...
-
Contact Center Architect
4 weeks ago
New York, New York, United States Logistics Management Institute Full timeJob SummaryWe are seeking a highly skilled Contact Center Solution Architect to join our team at Logistics Management Institute. As a key member of our team, you will be responsible for designing, implementing, and supporting cloud contact center solutions that leverage the Genesys Cloud platform.Key ResponsibilitiesCollaborate with clients to gather and...
-
Salesforce Architect Contact Center
3 weeks ago
New York, New York, United States RIT Solutions, Inc. Full timeJob Title: Salesforce Architect Contact CenterAt RIT Solutions, Inc., we are seeking a highly skilled Salesforce Contact Center Expert to join our team.**Key Responsibilities:**- Design and implement 8x8 architecture and Service Cloud solutions- Develop and maintain strong Salesforce Service Cloud and Contact Center expertise- Collaborate with...
-
Call Center Representative
4 weeks ago
New York, New York, United States Equiniti Full timeJob Title: Call Center RepresentativeEquiniti is seeking a highly skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling large call volumes daily, manually researching contact information for shareholders, and soliciting shareholder votes and accurately recording voting instructions.Key...
-
Salesforce Architect Contact Center Expert
4 weeks ago
New York, New York, United States RIT Solutions, Inc. Full timeJob Title: Salesforce Contact Center ArchitectAbout the Role:As a Salesforce Contact Center Architect at RIT Solutions, Inc., you will be responsible for designing and implementing Salesforce Contact Centers that meet the needs of our clients. This is a full-time remote position in the USA or Canada.Key Responsibilities:Design and implement Salesforce...
-
Senior Contact Center Operations Engineer
4 weeks ago
New York, New York, United States United Surgical Partners Full timeJob Summary: We are seeking a highly skilled Senior Contact Center Operations Engineer to join our team at United Surgical Partners. As a key member of our Collaboration team, you will be responsible for analyzing, planning, building, and modifying technology systems supporting our advanced contact center and collaboration capabilities.Key...
-
Call Center Representative II
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Call Center Representative IIMetroPlusHealth is a leading healthcare provider in New York City, serving residents of the five boroughs through a comprehensive range of products and services. As a Call Center Representative II, you will play a critical role in delivering exceptional customer service to our members, ensuring their needs are met and...
-
Proxy Call Center Representative
4 weeks ago
New York, New York, United States Equiniti Full timeJob SummaryA Proxy Call Center Representative is a highly skilled professional responsible for handling large volumes of calls, researching shareholder information, and soliciting votes. This is a remote, full-time position that requires excellent communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesWork on an...
-
Healthcare Call Center Representative
3 weeks ago
New York, New York, United States Village Care Full timeJob SummaryVillageCare is seeking a highly motivated Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with service access.Key Responsibilities:Handle incoming telephone calls and respond to member inquiriesAssist...
-
Software Development Engineer
3 weeks ago
New York, New York, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team and contribute to the development of our cloud-based contact center service.As a member of our team, you will be responsible for designing, developing, and deploying scalable and resilient systems that meet the needs of our customers.You will work closely with senior...
-
Call Center Representative
2 months ago
New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hourAt PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...
-
Healthcare Call Center Representative
3 weeks ago
New York, New York, United States VillageCare Full timeVillageCare is seeking a skilled Member Services Representative to join our team. As a key point of contact for members and providers, you will be responsible for handling incoming calls, answering questions, and assisting with accessing services. Your daily activities will include:Handling incoming telephone calls and answering questions for members and...
-
New York, New York, United States Bay Ridge Honda Full timeJob DescriptionBay Ridge Honda is a high-volume car dealership with over 50 years of experience. We are seeking a Business Development Center (BDC) representative to join our team.The BDC representative's primary responsibility is to contact customers via telephone and email to provide product knowledge, availability, pricing, and answer any other questions...
-
New York, New York, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Cloud Contact Center Software Development Engineer to join our team at Amazon. As a key member of our team, you will be responsible for designing and developing scalable, resilient systems for our cloud-based contact center technology.About the TeamOur team is passionate about delivering innovative...
-
Enterprise Architect
3 weeks ago
New York, New York, United States Capgemini Full timeRole Summary:We are seeking a seasoned Enterprise Architect to lead the design and implementation of a Contact Center Agent Assist platform using AWS Full Stack technologies.The ideal candidate will have a strong background in cloud solutions and contact center technologies, with experience in AI/ML integration for agent assistance and microservices.Key...
-
Fitness Center Representative
3 weeks ago
New York, New York, United States Elevate Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Representative. As the face of our business, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience for all.Key Responsibilities:Enthusiastically greet members, prospective...