Assistant Parking Manager

6 days ago

Santa Barbara, California, United States Ace Parking Full time
About Us

Ace Parking is a leading parking management company with over 72+ years of experience. We pride ourselves on treating our clients, partners, guests, and team members with utmost respect and courtesy, earning us the reputation as the nation's leading parking management expert.

Culture

We have a strong, distinctive culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. We have clear values, caring, loyalty, humility, and a deep commitment to community, which often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members.

About the Position

We are seeking an experienced Assistant Manager to assist with managing a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. As an Assistant Manager, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business.

Key Responsibilities
  • Accountability
    • Assist the Manager in managing the day-to-day operations, ensuring adherence to established procedures and standards.
    • Assist with planning personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
    • Assist in developing and implementing new policies and procedures.
    • Oversee daily cash handling procedures and submit accurate reports of collections.
    • Recruit, hire, train, and schedule staff.
    • Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
    • Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
    • Promote a culture of professionalism, accountability, and exceptional customer service among the team.
    • Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
    • Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
    • Accountable for the cleanliness and appearance of the parking area.
  • Exceptional Service
    • Ensure that all signage and markings are visible and clear for customers.
    • Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
    • Address customer inquiries and complaints in a prompt and professional manner.
    • Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
    • Continuously seek ways to improve service quality and efficiency.
  • Communication
    • Regularly update upper management on operational challenges.
    • Foster clear and open communication within the team and with other departments.
    • Coordinate with property management to ensure a seamless guest experience.
    • In the absence of a manager, conduct regular meetings with staff to relay important information and gather input.
  • Family
    • Assist with creating a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
    • Encourage personal and professional development for team members.
  • Profitability
    • Assist with monitoring the location's financial performance, including revenue, expenses, and labor costs.
    • Assist with the identification of opportunities for revenue growth through promotions, pricing strategies, or additional services.
    • Assist the Manager with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
    • Accountable for meeting or exceeding established performance targets.

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