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Customer Service Representative

1 month ago

North Liberty, Iowa, United States Carolina Espinoza - State Farm Agent Full time
Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and identifying customer needs? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships, educating customers about insurance options, and developing leads to market appropriate products and services.

Key Responsibilities
  • Establish and maintain customer relationships through regular follow-ups and needs-based reviews.
  • Use a customer-focused approach to educate customers about insurance options and develop leads to market appropriate products and services.
  • Develop and implement strategies to identify customer needs and market relevant products and services.

Benefits
  • Competitive salary and commission/bonus structure.
  • 401K and health benefits.
  • Paid time off (vacation and personal/sick days).
  • Flexible hours and growth potential within the agency.
  • ***This position is eligible for a Spanish proficiency differential.***
  • ***Hiring Bonus up to $500.***

Requirements
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • People-oriented and detail-oriented.
  • Proactive in problem-solving and able to learn computer functions.
  • Ability to work in a team environment.

About the RoleThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.