Account Manager
1 month ago
Flat Rate Funding Group is seeking a highly skilled and organized Customer Service / Account Manager to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our factoring clients, assisting with onboarding new clients, and supporting our accounting and finance team with various duties and projects.
Key Responsibilities
- Assist factoring clients with paperwork, invoice, and payment issues
- Train clients on the use of our factoring portal
- Respond to requests from freight brokerages in need of items from factoring clients
- Oversee processing and collections team to ensure purchases are accurate in factoring software and monitor collection efforts
- Perform verification, processing, and collection duties as needed
- Perform credit checks on potential factoring debtors as needed
- Post customer check payments into factoring software and scan checks via check scanner
Requirements
- High school diploma or equivalent
- Strong communication skills to effectively connect with team and customers
- Highly organized and detail-oriented to manage schedule, document interactions, and professionally follow up on requests, issues, and projects
- Ability to maintain records and multi-task within various responsibilities
- Skilled in dealing with financial and numeric data
- Self-starter who takes initiative to accomplish department goals
- Positive attitude and able to work well with various departments as well as clients
- Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
- Preferred: 2 years of customer contact experience
What We Offer
- Medical, dental, and vision insurance
- AD&D and life insurance
- Paid time off
- Paid holidays
- Generous employee of the month program
- 3 paid days per year for volunteer jobs
- Availability to transfer departments or move up to a higher position
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