Assistant General Manager

3 weeks ago

Livonia, Michigan, United States Residence Inn Livonia Full time
Job Description

Company Overview

Highgate Hotels is a premier real estate investment and hospitality management company recognized for innovation in the industry. With a presence in U.S. gateway markets and a rapidly expanding presence in Europe, Latin America, and the Caribbean, Highgate provides expert guidance through the hospitality property cycle.

Job Summary

The Assistant General Manager is responsible for driving hotel profitability through revenue generation, cost control, and guest satisfaction. This role involves playing a pivotal role in hotel sales efforts, touring operating departments, conducting staff meetings, and meeting financial review dates.

Key Responsibilities

  • Contribute to hotel sales efforts by calling on top accounts, meeting clients, and hosting events.
  • Tour operating departments daily to identify areas for improvement.
  • Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
  • Meet financial review dates and corporate-directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure department heads maintain budgeted productivity levels and adhere to Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in M.O.D. coverage as scheduled.
  • Maintain direct contact with management trainees and ensure they receive fair and equitable treatment.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure training in service standards takes place in each department.
  • Assist in creating a positive team-oriented environment that focuses on the guest.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and other employees.
  • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s.
  • Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.

Qualifications

  • At least 5-6 years progressive experience in a hotel.
  • Bachelor's Degree preferred.
  • Long hours sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Effective communication skills with all levels of employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Maintain confidentiality of information.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

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