Insurance Claims Service Supervisor
2 weeks ago
Allcat Claims Service is a dynamic organization that prioritizes continuous learning and personal growth, empowering its employees to achieve their maximum potential. Our focus on exceptional customer service, quality assurance, and swift adoption of innovative technology sets us apart. We take pride in managing claims with professionalism and integrity. Our dedication to 'Raising the Bar' has fostered strong relationships with clients and adjusters over the years, creating a unique experience in the claims sector.
POSITION OVERVIEW
The Insurance Claims Service Supervisor serves as the primary contact for a team of Insurance Claims Adjusters. This role involves overseeing and assessing interactions and workflows to ensure adherence to quality and productivity standards. The Supervisor provides coaching and support to Claims Adjusters and assists fellow team members. This position also addresses and resolves complaints and intricate claims challenges while ensuring compliance with State Insurance Department regulations.
KEY RESPONSIBILITIES
The core responsibilities include, but are not limited to:
- Training claims adjusters on technology, procedures, policies, and estimation techniques.
- Managing the inventory of adjusters.
- Acting as a liaison between adjusters and Allcat/Carrier.
- Facilitating effective communication with claims adjusters, clients, and carriers.
- Overseeing the assigned group of claims adjusters and their respective claims.
- Contributing to the enhancement of processes and procedures.
- High school diploma or equivalent is required.
- A minimum of three years of experience in a related field as an individual contributor.
- Comprehensive knowledge of the functional area under supervision.
- Strong understanding of technical management, information analysis, and computer hardware/software systems.
- Expertise in data center management and governance.
- Exceptional communication skills, both verbal and written.
- Analytical mindset with the capability to interpret performance metrics and data.
- Proficient knowledge of business tools and performance metrics.
- Attention to detail and strong writing skills.
- Excellent follow-up and follow-through abilities.
- Strong time-management skills.
- Robust work ethic and a commitment to achieving results.
- Customer-focused approach.
- Servant leadership experience with a background in team management.
$27.00 per hour, dependent on experience.
EMPLOYEE BENEFITS
Eligible for a Comprehensive Benefits Package, including Medical, Dental, Vision, Paid Time Off, and Paid Holidays, in accordance with Company policy.
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