Client Support Specialist

2 weeks ago


Bridgeport, United States TEKsystems Full time
Job Overview

We are looking for a Client Support Specialist to join our team at a manufacturing organization.

Key Responsibilities:

  • Process new orders, reorders, and address issues, primarily through email communication.
  • Provide assistance to clients regarding their product inquiries, updates, and follow-ups.
  • Guide customers in the installation, operation, and commissioning of new products, as well as troubleshoot equipment issues via phone.
  • Collaborate with the engineering team to ensure effective communication in addressing customer needs when challenges arise.
  • Coordinate with the production team to manage order releases, expedite processes, and monitor parts shortages while overseeing the arrival of ordered components.
  • Work alongside inventory and purchasing departments to ensure the proper allocation and procurement of necessary parts.
  • Accurately edit orders for input into the SAP database and complete all required documentation.

Required Skills:

  • Customer service and support expertise.
  • Technical support experience.
  • Call center proficiency.

Additional Qualifications:

  • Experience in customer service and/or sales support.
  • Data entry and order processing experience is preferred but not mandatory.
  • Familiarity with ERP systems is advantageous but not essential.
  • Proficient in Microsoft applications.
  • Strong attention to detail.
  • Excellent communication abilities.

About TEKsystems:

We are partners in transformation, helping clients realize their ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with innovative leaders to drive meaningful change. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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