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General Manager

2 months ago

Newport Beach, California, United States SusieCakes Full time
Job Description

SusieCakes is a leading bakery chain with 26 locations across California, Texas, and Tennessee. Our bakeries are renowned for their delicious treats, made from scratch daily using the finest ingredients.

We're seeking an experienced General Manager to lead our bakery teams in delivering exceptional guest experiences. The ideal candidate will possess:

  • At least 3+ years of experience managing teams in a bakery, restaurant, or retail environment
  • A passion for creating memorable guest experiences
  • Strong leadership skills, with a focus on guiding and mentoring new team members
  • A desire to advance their career in management
  • A steady employment record

The General Manager will be responsible for:

  • Leading the team in delivering an elevated guest experience within the bakery
  • Creating a fun, lively, and celebratory environment
  • Managing all business goals, including staffing, operating expenses, and budgets
  • Developing and training all employees
  • Ensuring proper safety procedures are followed and maintaining a clean and sanitary environment
  • Possessing and demonstrating a 'One team, One goal' philosophy
  • Building partnerships with the community to grow the business and brand

Key qualifications include:

  • 3-5 years of managerial/leadership experience in the luxury, hospitality, food service, and/or retail industries
  • Bachelor's Degree in business or hospitality management, preferred
  • Ability to work in multiple regional locations
  • Ability to adapt to a flexible schedule according to business needs
  • Must have reliable transportation and a valid driver's license

Physical Requirements:

  • Frequent walking, kneeling, bending, and reaching overhead
  • Able to stand for extended periods
  • Must be able to lift, move, and carry up to 50 pounds

Benefits & Perks:

  • Flexible work schedule
  • Free non-slip shoes (annually)
  • Birthday month PTO with complimentary cake
  • Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
  • Medical, dental, vision insurance
  • Vacation, 401k, FSA
  • Paid Sick Time
  • Referral Program
  • Pet rescue reimbursement and pet insurance
  • Flexible return to work schedule for maternity leave
  • Generous 50% discount to all our delicious desserts