Customer Service Representative I
3 weeks ago
Western Growers Family of Companies is seeking a highly motivated and customer-focused Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to general customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Respond to general customer inquiries via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Analyze problems and provide information/solutions.
- Research and resolve aged Customer Service open calls within company standards.
- Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
- Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- High School diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment, preferred.
- Knowledge of Health Benefits and eligibility preferred.
- Good communication and telephone skills with a very clear and concise speaking voice.
- Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
- Moderate computing and keyboarding skills including proficiency with database management.
- Ability to adapt to a constantly changing environment.
- Proficient organizational and time management skills.
- Fluent in English (oral and written) required. Bilingual in Spanish preferred.
The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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