Customer Service Representative I

3 weeks ago


Irvine, California, United States Western Growers Family of Companies Full time
Customer Service Representative I

Western Growers Family of Companies is seeking a highly motivated and customer-focused Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to general customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to general customer inquiries via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Requirements:
  • High School diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice.
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate computing and keyboarding skills including proficiency with database management.
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred.
Working Conditions:

The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Irvine, California, United States Customer Service Representative Outsourcing Company Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...


  • Irvine, California, United States Western Growers Family of Companies Full time

    Job Title: Customer Service Representative IJoin Western Growers Family of Companies as a Customer Service Representative I and be part of a team that is dedicated to ensuring the future viability of its members - the hard-working, salt-of-the-earth farmers who grow the fruits, vegetables, and tree nuts that feed our nation and nourish our bodies.About the...


  • Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryAs a Customer Service Representative with Johnson Service Group (IL), you will provide consultative support to Child Care Providers, Agents, and Enrollment Staff. This role requires strong communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide telephonic and web-based assistance to customersWork under...


  • Irvine, California, United States Johnson Service Group (IL) Full time

    Job SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...


  • Irvine, California, United States Western Growers Financial Services Full time

    Job SummaryAs a Call Center Representative I at Western Growers Financial Services, you will provide consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, and Qualified Health Plans. This role reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB).Key ResponsibilitiesProvide consultative support...


  • Irvine, California, United States Western Growers Family of Companies Full time

    Job Title: Call Center Representative IWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Western Growers Family of Companies. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and stakeholders, ensuring their needs are met and exceeded.Job...


  • Irvine, California, United States Western Growers Financial Services Full time

    Job SummaryAs a Call Center Representative I at Western Growers Financial Services, you will provide consultative assistance to Agents and Certified Enrollment Counselors through telephonic and web-based interactions. This role requires a strong understanding of Qualified Health Plans and federal and state Call Center operations.Key ResponsibilitiesProvide...


  • Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and answering questions related to insurance benefits, provider contracts,...


  • Irvine, California, United States Ultimate Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and professional Customer Service Representative to join our team at Ultimate Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, taking orders over the phone, and processing orders for the holiday...


  • Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Irvine, California, United States Irvine Ranch Water District Full time

    Job Title: Customer Service Specialist IJoin the Irvine Ranch Water District team as a Customer Service Specialist I! As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Irvine, California, United States Cynet Systems Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Cynet Systems in Irvine, CA.Job Summary:As a Customer Service Representative, you will be responsible for resolving customer complaints and inquiries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and...


  • Irvine, California, United States sproutwholesale Full time

    Job Title: Customer Service RepresentativeAt Sprout Mortgage, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and...


  • Irvine, California, United States Wolters Kluwer Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, resolving issues, and providing solutions to meet their needs.Key Responsibilities:Provide prompt...


  • Irvine, California, United States Motion Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...


  • Irvine, California, United States Mechanics Bank Full time

    Customer Service Representative **About the Role** Mechanics Bank is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of...


  • Irvine, California, United States Ultimate Staffing Full time

    Customer Care Representative Job DescriptionUltimate Staffing is seeking a highly skilled Customer Care Representative to join our team in Irvine, CA. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.Key...


  • Irvine, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and ensure their satisfaction.Responsibilities: Answer...


  • Irvine, California, United States Thélios Full time

    Customer Service RepresentativeThélios is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and online chat.Key...


  • Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, customers, and stakeholders.Resolve customer issues from start to finish, ensuring timely and accurate responses to all...