Technical Specialist
1 day ago
Technical Specialist - Employee Navigator
About the Role
We are seeking a highly skilled Technical Specialist to join our team at Ascendo Resources. As a Technical Specialist, you will play a critical role in ensuring the smooth operation of our Employee Navigator platform.
Key Responsibilities:
- Manage and resolve daily tickets related to system and build issues, ensuring timely responses and resolutions.
- Support the tech team on builds by gathering data and providing necessary documentation.
- Generate reports and conduct audits to ensure data accuracy and compliance across platforms.
- Assist with troubleshooting and resolving issues that arise during project builds and implementations.
- Collaborate with internal teams to ensure technical issues are addressed effectively and efficiently.
- Maintain comprehensive records of ticket issues and resolutions, ensuring accurate documentation.
- Engage with clients and internal partners through phone calls to swiftly resolve technical issues, provide key updates, and gather essential information to keep projects on track.
Requirements:
- Minimum of two years of experience in technical support, benefits administration, or a related role.
- Strong organizational and communication skills with the ability to manage multiple tasks in a fast-paced environment.
- Experience working with benefits administration platforms or similar systems.
- Proficiency in reporting and auditing tools.
- Minimum 2 years of experience working with Employee Navigator.
About Ascendo Resources
Ascendo Resources is a certified minority-owned staffing firm that welcomes and celebrates diversity. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or any non-merit factor.
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